Country Inn & Suites by Radisson, Near The National Sports Center, Coon Rapids, MN

Lobby very nice and clean . Staff very helpful. Bathroom was dirty. Hair found. I dropped something that rolled under sink and when I bent down to look for it yuk! I found piles of dirk makeup sponge and a napkin.

Breakfast was good.

The customer service was horrible. I had needed to extend my stay so I went down to the front desk, explained that I needed to extend my stay and if I could please stay in the same room. They told me no problem. Well apparently it was a problem because the next day, when I got back to my room after a 14 hour day, all of my belongings had been shoved into a garbage bag, my food from the fridge was shoved into a garbage bag and my room had totally been gone through. I had put a do not disturb sign on my door as again, I had extended my stay and was told I could stay in the same room. I didn’t want anyone in my room, cleaning or moving my things around. I went down to the front desk yet again to see why my things had been thrown into a garbage bag. I was basically blamed for the mistake and they didn’t care.

Easy access to the cities

Choice Hotels / Radisson Decision Makers - This property needs some attention. Examples: (1) Bathroom door was unpainted (factory primer only) and stained. (2) Tub Floor has a lot of give (improper floor prep during install) creating a potential hazard. (3) Holes from removed pics (see picture). (4) Sheer curtain panel missing. (5) Limited lighting throughout. The 2 lights on either side of bed (attached pic) are the only lights on this half of the room. (6) Bathroom light & exhaust fan on one switch. An actual exhaust fan is great, but very loud at night - turning on bathroom light wakes the room. (7) Latex glove piece stuck in molding (see pic). (8) Bath towels - some were stained. All were worn out (very thin w/some holes) and rough. (9) Luggage valet stand had bent leg. Leg on left side of attached pic was 2+ inches off the ground. Bending it back was not an option as this type of metal would have snapped. (10) Air Condition - Motion control on/off - Room rate should cover using the A/C to my liking. Otherwise, offer an option to add this comfort. Waking up hot in the middle of the night is not enjoyable. Long post, but this property could be a nice place to stay. Just needs some help. Muddy's is a great bar next door.

Check in should have been easy however they charged me for the deposit twice. When I questioned it, the front desk clerk had no idea and thought it would just fall off. I’ll be double checking because the staff didn’t seem to understand anything about what was going on.

The hotel was very convenient. The breakfast was good. Our key card was a problem.; we had to keep getting it reset.

I was working in town for the week and needed to extend my stay by one night. So I went down to the desk, spoke to the gentleman at the counter who said it would be not problem for me to continue to stay in the same room and extend my stay by one night. Well the next day when I got back to my room after work, all of my things had been rammed into my bag.