Best Western Queens Gold Coast

The bed

The bathroom was amazingly way too small, I had to squeeze to get in.

that they didn’t tell us there was roaches

there were roaches

Muy bueno

Mejorar el desayuno, un poco pobre.

The front desk experience was one of the worst I’ve ever had. Completely unorganized when extending the reservation. The front desk clerk , Eddie, was rude and dismissive when I asked politely to wait until the morning to address a billing concern that wasn’t brought to my attention until 10:20pm. Eddie who made the 10:20 call acted like I was an inconvenience rather than a paying guest. There was zero professionalism or courtesy — no apology, just attitude. A hotel’s front desk sets the tone, I will not be returning and would strongly advise management to retrain Eddie on basic hospitality and customer service procedures when missteps occurred on the hotels end when extending a reservation.

Decent hotel in the middle of Queens, NY. Room was comfortable , clean and quiet. Breakfast had a good variety. Off street parking was a plus

The Staff were very helpfull. The Bedrooms were clean. The adjent rectaurant was very good

The breakfast room , paper paltes and plastic cutlery Poor wifi reception in the bedroom Hand basin outside the bathroom

During my stay at this hotel, I experienced several situations that I consider important to formally mention. Upon arrival, they could not find my reservation, even though I had made four bookings through Booking.com. After this issue was resolved, the room that was assigned to me had a broken air conditioner. When I contacted the front desk, they advised me to open the window and said they would send a fan while someone repaired it, but that assistance never arrived. Later, I requested a room change. Although I was given a different room, the air conditioner made considerable noise and, even so, the room remained hot. In addition, it was possible to clearly hear conversations from other people in the hallways, which affected my rest. I believe these situations should be taken into account to improve the guest experience.

Upon arrival and check-in, Matt was very helpful and prompt with keys. We walked into our reserved king room to find three wasps flying around (!!!), the thermostat unusable and falling off the wall and the wallpaper peeling. Thankfully my partner was there to catch the wasps or I wouldve left the room immediately. We brought our new buzzing friends back to Matt at the front desk who was horrified at the situation. He offered to “upgrade” us to a double bed or walk to the sister property across the street. After a full travel day, I was less than pleased at either “upgrade” and said I would sleep in my wasp-free room for the night but wanted to talk to a manager. Matt said the manager would be in at nine and would absolutely talk to us. The next morning, I spoke with Chris at the front desk and explained the situation. He looked equally as horrified and tried to reach his manager who was still not in at eleven o’clock in the morning. He took down my contact information and said he would speak to his manager about issuing a refund and be in touch. Shortly, he realized the booking was through Expedia and explained I should have Expedia advocate on my behalf as the third party booking site. I did so and was told by the rep that they would reach out to Best Western to issue a refund after my terrible stay. Within 48 hours, I received an email from Expedia saying the request was DENIED by the hotel and that according to policies there was nothing to done. SHAME ON YOU BEST WESTERN. **EDIT** Since the posting of this review and receiving a response from the owner, I was able to reopen to case through Expedia and request a refund again. It was granted immediately. Thank you, Best Western, for making It right!