Best Western Queens Gold Coast

The room and the restaurant connected

The price ridiculous for that area

Upon arrival and check-in, Matt was very helpful and prompt with keys. We walked into our reserved king room to find three wasps flying around (!!!), the thermostat unusable and falling off the wall and the wallpaper peeling. Thankfully my partner was there to catch the wasps or I wouldve left the room immediately. We brought our new buzzing friends back to Matt at the front desk who was horrified at the situation. He offered to “upgrade” us to a double bed or walk to the sister property across the street. After a full travel day, I was less than pleased at either “upgrade” and said I would sleep in my wasp-free room for the night but wanted to talk to a manager. Matt said the manager would be in at nine and would absolutely talk to us. The next morning, I spoke with Chris at the front desk and explained the situation. He looked equally as horrified and tried to reach his manager who was still not in at eleven o’clock in the morning. He took down my contact information and said he would speak to his manager about issuing a refund and be in touch. Shortly, he realized the booking was through Expedia and explained I should have Expedia advocate on my behalf as the third party booking site. I did so and was told by the rep that they would reach out to Best Western to issue a refund after my terrible stay. Within 48 hours, I received an email from Expedia saying the request was DENIED by the hotel and that according to policies there was nothing to done. SHAME ON YOU BEST WESTERN

It was comfortable and very nice

Perfect for a short stay Nice breakfast

air conditioner was okay but the thermostat on the wall did not work and was not even connected to the ac unit, i had to call the front desk to learn that is was no longer being used and that the unit had its own power switch. So why was the unused thermostat with its instructions still on the wall? Parking was very poor, limited and inconvenient to use. I was told that if the parking lot was full to use the hotel parking lot next door. Sorry but i paid $700 to stay at this hotel, why should I park across the street at another hotel, just didn't make any sense. and on top of that they were painting the exterior of the building so parking was even more limited AND the parking lot was used by restaurant patrons also, which was supposedly not affiliated with Best Western.

Safe and quiet area with private parking and great breakfast!

Chris was very helpful in getting us into a room as early as possible!

Parking was convenient. Beds were very comfortable. Breakfast was hearty and tasty. Staff was pleasant.