The Riverstone Hotel

front desk lady very nice.

tv didn't work and no one to fix it chair in room would fall backwards to ground. not safe. should have been moved to room suitable for occupancy disappointed at poor quality and lack of response to my concern. should have had at least partial refund for substandard room.

Our first room had a window that you couldn’t see through. Smelled like dog pee. Then had a stain on the bed. The front desk employee was very nice and tried to accommodate with a room for us to stay in. The next room upstairs didn’t smell, had no stains but there were cobwebs and bugs everywhere. Bathroom floor and counter were dirty. We had a different hotel plan but got stuck in back weather so we had to defer. Just don’t do it.

They didn’t have the room available that we booked. Then the room we got wasn’t even clean. The sheets were clean on the bed but the bathroom floor had not been swept and there was trash in the tub. I just cleaned it myself and stayed since they didn’t even have the room we booked. They have no pool. They have waffles for breakfast and there were ants crawling on the little tool used to pull the waffle out of the iron. The area was quiet and the birds were nice but otherwise will not be back. OH ice machine is broken and filled with mold.

Bad smell in the room,too old, sticky carpet, stained bath tub, looks dirty overall.

1. Non-smoking room reeked from when the room was a smoking room. 2. Bare wires hanging from the ceiling where the smoke alarm should have been.

Ice machine didn’t work. Had to call the front desk to ‘flip the switch’ for a/c. Some outlets didn’t work. Some light switches didn’t turn anything on. Smelled musty!

Customer service is what sets them apart.

Convenient location, comfortable bed and spacious room with couch.

Breakfast included was very basic—cereal, yogurt, a waffle machine; electrical socket in sink area did not work.