Courtyard by Marriott Scranton Montage Mountain

Easy access to shops, food and highways

Worst hotel experience ever. I wanted to sit outside in the courtyard and was greeted by torn and mismatched seat cushions along with trash on the seats and around the grounds. So unappealing. In my room, the outlets by the bed did not work, and the outlets in the bathroom area also did not work. No way to dry my hair near a mirror. I tried to call the desk to report these issues, but the phone did not work either. Do not stay here.... it's overpriced at any amount.

staff was very friendly and room clean

NOTHING since they double booked our room and we did NOT get to stay here.

This hotel double booked our room that we were supposed to stay at in June, even though I booked my room back in September. They never called to let me know the room was booked and that there was no more rooms available.. so at 1:30 in the morning when I went to said hotel after being outside all day at a concert in the heat and we were EXTREMELY exhausted, the manager proceeded to tell me that they had no room for us and this has happened to at least 6 other families before us. We all had reservations with this hotel and yet, there were no rooms available for us even though we had already paid for the room. The manager was extremely Rude, and had a smirk on her face the whole time I was explaining to her we drove 3 hours away for this concert and were too tired to drive home, and showed her my booking confirmation email for the hotel room. She was very un-empathetic to our situation and didn’t even offer to help us find somewhere else to stay. She then proceeded to tell us she doesn’t even work at this hotel and just filled in for a friend that evening.. I’m pretty positive that was a lie. She then told me no other workers were at the hotel at all that day, no manager or other employees when I requested to speak to a manager. She gave me a card for the “manager” which I called the next day, and they answered for a completely different hotel name, and then the person just hung up on me. Needless to say, we ended up having to drive home 3 hours, all night long extremely tired, putting all of our safeties in jeopardy since we had no room to stay as we had planned for. This was BY FAR the worst hotel experience I have ever encountered, and don’t ever want to be in this situation again. I would NEVER book a room at this hotel again if it were the last place on Earth. I highly recommend you don’t either, unless you want to potentially not have a room to stay at and be in a very bad situation like we experienced..

This place has gone downhill!

The check staff was awesome my reservation was lost and they helped. Thank you Chary & Mauro

Lots of kids