Four Points by Sheraton Juneau

My husband and I chose to stay here for a couple of nights before joining a 7 day cruise of the inside passage. Its convenient location and the Marriott reputation were the main reasons for our choice. Never again would we stay there! It was one of the worst hotels we have ever stayed in. After a lengthy journey from Brisbane to Juneau we were exhausted and expected something a little more than we received on our arrival. We were not even greeted when entering the hotel and after a few minutes standing there the lady at the desk finally stopped gazing at her computer and acknowledged us. She asked for our passports, took an imprint of our credit card, gave us our key and basically that was it!!!! No information about the facilities; maybe because there are none. There is no restaurant (that’s closed), no information about where to eat etc etc. The room was extremely basic we couldn’t believe that there were paper cups for drinking tea and coffee and plastic cups for water. There was one small bottle of “free” bottled water per day. The air conditioning didn’t work and our sea view room was noisy. After reading the many recent reviews and comments about this hotel after our stay, I regret that I didn’t take the time to read them before our stay. Who would have thought that you would need to after staying at many Marriott hotels previously in our years of travelling! I’m now just adding one more negative review to the list. Note the quote on the key envelope……. “You’re key to an extraordinary stay” 😳

Location and gym

No water in the rooms, even though promised by reception. Super hot in the room, can’t open windows. Staff was very slow at helping. Extremely expensive for what it is

We paid on arrival and had no opportunity to see the room or hotel. Dirty, disgusting, run down, not air, plastic broken fans in hallways and rooms, stains on carpets and bed…. Staff and manager resists helping, Manager refused to allow us a credit as we wanted to shorten stay. Shockingly, this is a Sheraton … avoid

The front staff were friendly and helpful. There was no air conditioning and we actually were there on a couple of their rare hot days. But the staff gave us more fans, and it worked out fine. The coffee in the room was super weak, but the coffee in the lobby was great and they had tea & hot cocoa too.

Accessibility to dining and dock area

Didn’t like it

Poor shower tab draining.