Extended Stay America Select Suites - Birmingham - Inverness

The highlight of our stay was the staff/front desk. They accommodated my request for a room switch, and truly made me feel welcomed.

I'm assuming that this was a franchise owned Extended Stay. I've stayed with this brand before, but in all honesty this location was not up to par. It's as if the owner didn't care about the facility. The first room I was put in had a cracked window that had been covered with clear tape. I don't know the quality of the tape, I didn't ask, I just wanted a different room. I was given another room, but it's window was off track with no lock on it and the door to the room was also missing the extra door latch today you find in hotels or other Extended Stays. Even through all this and what I paid, I shouldn't have expected this Extended Stay to be like the others. That's on me, but I hope that the owners take a little bit more pride in their business of providing hospitality to patrons coming through or that may be living there due to whatever circumstance.

The location

The bed was very uncomfortable

It was off to its self and peaceful

Wasn’t up to date

staff was very friendly.

nothing. no complaints.