Whitburn House Hotel

We stayed on fri to break up the journey down to south England for a family with 2 young kids. We received a warm welcome and given the room next to the main door to the car park. There was the occasional bang but I stay in hotels at least once a month and it’s nothing unusual. The room was clean, well presented and warm. Sure there is a list of DIY jobs but even the lady who checked us in was working late at night painting & decorating the new annex. Overall, great location off the motorway next to retail park and petrol station which was handy and the 2 ladies who checked us in and served breakfast were great. Would recommend, Good value for the low price.

Very clean and optional breakfasts was excellent value. Car parking a bit tricky to access owing to dual carriageway very pleasant staff and we’ll definitely use again.

Stayed in family room two singles and big king-sized bed very comfortable, clean enough ground floor the only down side was the noise , the hotel carpark was outside our window and most of the night there was shouting and then more arguing at 6am in the hotel from there it was loud!!! Talking and swearing outside in the carpark and outside our door, outside our hotel room was the kitchen I believe or staff room where we could hear everyone chatting and shouting, not even an apology in morning.

Hotel is a total dump and is located in a terrible area. Building should be condemned it's in such bad shape. Staff was nice and pleasant, but this was definitely the worst hotel we've ever stayed in

We stayed for one night in the way back from Scotland. Had a very warm welcome and stayed on the ground floor in the family room. Room was well laid out and had everything we need. The owners are clearly still improving things. The entrance door to the hotel is right outside the room we stayed in and it slams really loudly as people come in which did disturb us during the night. We woke up to our daughter saying there was a leak in the bathroom. There was a ready stream of dripping from the light fitting. Obviously a leak from the bathroom upstairs. Not a great start to the morning as had concerns over the safety of water leaking through a light fitting. We were also a little disappointed that breakfast was only served from 830 which is a bit late if you want an early start to your day. Having said all of this it is still good value for money and I am sure will improve.

Nice accommodation at a reasonable price good location excellent service

The staff were very nice ladies. But that's the only positives i have about the hotel. Car Park at rear of building and not big enough. Other guests playing ball games in carpark. No instructions on website to say parking was not on the road where the hotel was situated. Very Rude and Aggressive neighbours in House next door. Room was small. "Private Bathroom" was not private and was used by multiple guests often having to queue for shower and toilet use. This FACT should have been made more clear on the website. Internet would not connect. I booked and paid for 3 nights but only lasted 2 as i was very very disappointed. The property is clean and serviced daily but unfortuanately it wasn't to my liking.

On arrival met by Lynn and taken to my room.i was a bit worried coz I have a discounted room at only£35 per night?..found the room ok and was fine for my needs..plenty of parking to the rear of the property.overall I enjoyed my stay...thank you Lynn(have I spelt your name right😀?)

We stayed at the Whitburn House Hotel for 2 nights in May 2019. We were very pleased with the service offered and the staff were very friendly and helpful. However the hotel was under new management and was undergoing a gradual and needed refurbishment. Whilst our room was clean and spacious there were some very disappointing features in it that needed to be addressed. There was bare electrical wires sticking out from the wall which I presume had been a light fitting which had not been replaced. For all I new they could have been live. There was no where to hang anything in the bathroom or even a toilet roll holder. The toilet cistern filled up so slowly that it took nearly 10 minutes between each flush-not acceptable. The shower was pokey and a large person would find it very difficult. We enjoyed the breakfast which was plentiful. Parking was plentiful but clients need to be aware that access is from the back of the hotel. Wi-Fi was available and quick.

Lady spot on, helpfull, no problems,explained the wifi procedure to me in detail,breakfast times etc. Lovely person