DoubleTree by Hilton Chicago - Arlington Heights

This is important to people that want to stay here to know: there is no room service! I called the room service number from my room and the guy operating the restaurant answered, and said they haven’t had room service at the hotel since Covid. However, my partner and I were able to call the restaurant over the phone, place an order and then go pick it up from downstairs and pay there and bring it back to the room. Also it seemed like the restaurant was understaffed and we had to wait for the guy we spoke to on the phone to come out to give us our food. However, this was basically the only issue my partner and I experienced at this hotel. Besides this, our Room was very clean, bed and pillows were clean and very comfortable. Check in lady at desk could have been friendlier/better at answering questions but wasn’t a huge deal. The pool was very nice. We overall had a great time in a weekend getaway. Just wanted to make sure others know about the no room service thing and that you have to order from the restaurant (still click “room service” on room phone) and then go and pick it up from there.

Parking lot

The front desk support was so so. I walked in and the lady said, I’ll get right to you. Then she pushed me off to another guy didn’t like that at all. I’ve been coming to this particular Hilton property for 15+ years, cause my mother lives in the area. The property has got run down the back parking lot scary. landscaping needs to be done more frequently. I would tell you if you have the money which I know you do you need to remodel your entire hotel because it looks dated. The carpet is dirty and dingy the bathrooms look like they’re from Europe. The toilets are made for short people who are 2 foot tall. I’m a tall man and there’s a very difficult to get on the toilet seat and get up because they are so low. I will never be stay at this overpriced facility again. I come back-and-forth to Arlington Heights to visit family. I used to be one of the highest tier members of the Hilton because it was always clean consistent but this particular property has been rundown. I went to the bar on Saturday night. The bartender had a personality of a door knob. He charged me $16 for a drink that my companion didn’t want because it was so horribly made. spend the money to remodel your Birch River or Birch Café. It needs it get rid of that furniture - dated. We went at 8 o’clock at night, place was empty. Do better Doubletree Arlington Heights.

Very older

Excellent, clean, courteous professional staff

Great service and quiet place

Clean hotel so friendly staff and helpful, cookie awaits!

Busy in the weekends

Perfect location surrounded by lots of places to eat. The room was nice. Everything was great for the price!

Beds were too hard, pillows too soft, blankets non existent.