Graduate by Hilton Minneapolis

Convenient location and free parking in the UM campus were the best thing ever! Also all the staff are very friendly

We shifted to the Graduate Hotel on the 20th August for 5 nights, and it was unfortunate that we felt it was a better hotel from the Home2 Suites where we stayed for 9 nights.      We were checked into at Room No. 715 at 1pm and were conveyed the AC will be working in an hour. We returned back at 7:30 the room was as hot as earlier the acc still wasn't working  in. No one picks the phone, either the telephone line which is never answered or 100.  We went down and were shown room NO. 305. When the luggage was removed we realised we have been allocated Room No. 415.  ( funny, you don't show one room and allocate the other)  on 22nd the carpet of the room was wet, and they had to place a blower to remove the excess water.  After multiple reminder the blower was removed and the room service was done without replacing the towels, and cleaning the coffee machine, or placing any tea / coffee bags.  The whole section was uncleaned.   I AM SURPRISED HAS HOW A HOTEL IS CHARGING 300 DOLLARS A NIGHT WITH OBNOXIOUS SERVICE.  i shall mark copy to the university of Minnesota, and request them not to atleast offer this hotel to the parents of International Students.  I am myslelf a owner of a Hotel Property and take great pride in how we serve our customers.  its our misfurtune that we stayed hear. Thanks and Regards Pankaj Tibrawalla

Awesome property very accessible

Don’t book if you value room comfort. This is the second time this SUMMER that we booked a stay with no working cooling system. Today we walked into a 81 degree room. They said they didn’t have rooms that were cooler!! I find it hard to believe that every single open room in this place on a Tuesday night did not have air conditioning! I don’t think they checked hard enough. We had to prop our door open to get air from the hallway. After two hours the best they could do is give us a box fan. This is an ongoing problem with their heating and cooling system. We were here in February 25 and our room was extremely hot we couldn’t shut the heat off. At least we could prop the window open two inches to get some winter air in. Do something about this! You know this is happening but yet you’re allowing guests to book and check in with this ongoing issue!!

We were assured that the AC would be working by Monday when we checked in on Saturday - so we decided to stay. The AC was still not working when we left on Wed. When we came back to our room on Tuesday, someone had turned the portable AC in our room off during the day. Our room was almost unbearably hot Tuesday not. I had my 76 year old mom staying with me.

“Even though the AC was out during our stay, the staff was incredibly nice and very accommodating. The hotel itself was clean and welcoming, with games available for kids to enjoy. There are plenty of food options nearby, and it’s just a short drive to multiple downtown areas and activities in Minneapolis. Overall, a very nice hotel and great experience.”

The AC in the hotel wasnt working. They offered refund but they put a portable unit in the room and it worked fine. Havw us free water and breakfast and parking. The breakfast was so so.

Great place, very well maintained, helpful staff.

Decor excellence Location!! Staff awesome ac broken they had temporary ac installed in room no problem

Little pricey Multiple of multiple taxes applied!!!!