Red Lion Hotel Kelso

Right off freeway. Easy to find. Lobby was big. Pool was open

Guest services wasn't very friendly on check in. Lots of stains on the carpet and chairs in the room. We were just staying one night on our way home. Bed was very uncomfortable.

As soon as we pulled into the parking lot we regretted staying there. There was garbage everywhere in the back where we were told to park.the key card scanner barely worked or doors stuck and hard to open. Rooms were disgusting had spiders in it , hair in tub, snakes in hallway and our second room on second floor was not any better stains on sheets splatter on closets vents were so dirty and missing ceiling panel in closet. There were no chairs with table in one of our rooms and no ottoman to a couch chair either. Toilet kept clogging and I had to plunge it myself ( maintenance was gone for the night so i said I would do I didnt have to switch rooms again. Lord knows what that room would have looked like) ice maker out of order on the side of building we stayed in. Each day breakfast got worse and less options. We stayed 6 nights and there was a fruit loop cereal at the bottom of the stairs the entire time we were there which shows they were not cleaning at all. No elevator to second floor. Pool area was nice but never any pool towels and it stated No outside food was allowed it had to come from the hotel restaurant which was closed the entire time. Why have a beautiful outdoor seating area if people cant enjoy it whenever they want? The evening staff were super friendly others would not even look up when wed walk passed. This hotel has potential rooms are very spacious it just needs new housekeepers

Water not working

Breakfast nothing to write home about. Cleanliness wonderful Room shabby curtains had holes bed too high toilet too low. No coffee in room Very helpful staff

Location

Someone at the hotel ran my card for 2 nights the day after left. When I tried to contact them, they would hang up on me. Then, I tried the toll fee number and received the same service. Will never book here or at any of their other spots again.

Very outdated property

This motel should be torn down. Dirty, unkept, awful odors. When we got to our room there was a horrible gas odor. We tried using the phone inside the room, however, it’s just for looks. Didn’t work. Used my cell phone to call the front desk to report a possible gas leak. She said to not worry about it and it always smells like gas because of their clothes dryer. Our curtains had numerous holes in them. The carpet was disgusting. They have towels down in front of the ice machine and soda machine because of the leaks. Breakfast consisted of a waffle maker, some yogurt, mini muffins and toast.

Stuff left under the bed and in the refrigerator. From previous tenants. Our room was not cleaned in the 3 days we stayed there and had to request towels every day and oftennot enoughtowelsavailableaccordingto night staff. Night and weekend staff not friendly.. the food was ok

Quick check in, decent breakfast, beds were fine. The hotel is old but clean.