DoubleTree by Hilton Seattle Airport

Great service and friendly staff. Thank so much to MJ (Front Desk) for your help. You are the best👌 Yours sincerely Mr Mpiti

Staff went above and beyond, clean and comfortable accommodations

It was convenient and close to the airport.

The rooms we were given were in a very old and outdated part of the hotel. It took us 2 different elevators on 2 different levels to get to our room. It was a maze. A few hallways smelled a little.

Service, food, location

Nothing

This Doubletree is the larger but older of the two. This one is Tiki themed. The workers are nice, but the rooms are more tired. Pay for an upgrade. Breakfast was included or it would have been $30 pp. Outdoor pool has a lot of sun and people were enjoying it. This will be an amazing property after it's upgraded

Very disappointing stay at this DoubleTree. While the property has a great deal of potential, its age becomes apparent from the moment you arrive. One recurring issue was the door lock system, which frequently malfunctioned. This created unnecessary inconvenience and made it difficult to quietly enter the room or access amenities such as the gym and pool. Additionally, I was offered the standard Hilton Honors welcome benefit choice of points or a food and beverage credit. During check-in, I was informed that the hotel bar remained open until midnight. Unfortunately, that information was inaccurate. I arrived at the bar shortly before 11:30 p.m. and found staff already shutting down operations, despite several guests still dining and drinking. When I asked about getting a beverage, the bartender suggested that I walk two blocks to a gas station if I needed one. This response raised several concerns. First, guests should not be expected to leave the hotel property late at night to obtain services that are advertised as available on-site. As a traveler unfamiliar with the area, I had no way of knowing whether doing so would be safe. Second, if the stated closing time is midnight, guests should reasonably expect service to be available until that time. It is frustrating when published operating hours appear to be disregarded for staff convenience. I was also disappointed by the manner in which the suggestion was delivered. Being told that if I “needed a drink” I could go to a gas station felt dismissive and unprofessional. My intent was simply to enjoy a beer at the end of a long travel day, not to be made to feel as though I was seeking alcohol out of necessity. The hotel’s challenges appear to be less about the property itself and more about consistency in service standards. Improved training, stronger management oversight, and better adherence to established policies would go a long way toward enhancing the guest experience. When employees become comfortable operating outside of established expectations, service quality inevitably suffers. Guests should be able to rely on the policies and hours communicated by the hotel, rather than encountering inconsistent practices. Had I been aware of these issues before my stay, I would have chosen a different hotel that was better suited to my travel arrangements. Accurate information about hotel amenities, operating hours, and overall guest experience is important when selecting accommodations, and the shortcomings I encountered significantly impacted the value and convenience of this stay.

Beautiful hotel with excellent facilities. Lovey outdoor swimming pool and hot tub. Everything was very clean and well maintained gardens.

Everything was excellent except for the staffs knowledge of how to help clients who had special assistance at the airport who used the curtesy bus to get to the airport, We were given 3 differing pieces of information and none were helpful which meant we could not access it directly and caused some stress to us. Otherwise we were delightef with our stay.

I like the fact that there was an airport shuttle and a shuttle from pier 91. That's what made this hotel stand out From all others. Also, there's a shuttle to the mall if you need to do some shopping or want to get something to eat, but there are good restaurants within walking distance, too. I, also, liked that there were swimming towels by the pool and a place to put them when we were done with them.

The toilet was very low, which is great for kids, but, I'm a senior citizen and it was difficult for me. Having a handle on the side of the wall would've made things easier.

Great

All good