Cheeca Lodge & Spa

Check in started off fine, but from there it went down hill real quick. No valet parking as listed on their website. The room was very dated, carpet had to 2 large stains, the shower had mold in the corner. We couldn't get the shower to turn on and it wouldn't fully shut, so it ran all night. I've never seen a shower so complicated to turn on and off with numerous handles that were loose. The pool and gym both very old and outdated, as well. We ordered lunch and it was very quite, ordered caesar salad with shrimp and they brought chicken. Don't know how difficult it is to get the order right, when it wasn't busy. There were bugs all outside the room covering the floor, walls and ceiling. We took the complimentary shuttle to dinner and when we called the hotel for pick-up it took numerous calls to finally get someone to answer the phone. We gave our location and our phone number in case we weren't outside when they arrived to pick us up. Guess what? I'm still waiting for that call. This is inexcusable...we waited for 20 mins and were left stranded! We had to get an Uber back. We were supposed to stay 2 nights and checked out the morning after the first night, when we couldn't get the shower to turn on at all. For the amount they are charging for the rooms, they should be ashamed of themselves, it's disgraceful. I travel extensively and I can say I've stayed in much nicer hotels for less money. The only thing you're paying for is the location, and you can get that at one of the other hotels in the keys. Don't waste your time or money on this place, it's not worth it.

CHEEKA always has and always will be my favorite vacation spot in the world. Their location, amenities, the professionalism of their staff I have not found anywhere else—and I have travelled extensively to literally all corners of this world. CHEEKA is simply the best

We just spent 3 nights in an oceanfront king suite with a tub on the balcony. The room was large and comfortable. Huge bathroom with a slider to the balcony and tub. Views of the ocean from everywhere. Note that the tub is a soaking tub and does not have jets/bubbles. We loved it, used it every day. Also, these rooms are in the main building. There was a cold snap while we were here so we didn’t use the pools. But we walked around the resort, and everything looked beautiful and well kept up. The fitness area was nice with lots of equipment. Staff was very pleasant, greeted us with champagne and was very helpful whenever we needed it. Although in the evening there is only 1 person at registration and we sometimes had to wait awhile for assistance. On our first morning, we ate breakfast at the restaurant. It was just horrible. I had read the prior reviews, but didn’t really believe it ( how can you screw up breakfast?). $72 for the two of us with inedible pancakes, raw bacon, and eggs swimming in water. That was it for us. We went out for all the rest of our meals. I don’t think for this price tag we should have to do that. And we didn’t try lunch and dinner. Maybe those meals are better, but based on the prior reviews we didn’t even try. (FYI we found a great breakfast spot 2 minutes away called Mangrove Mikes.) Not sure I would stay here again, given the food situation. But if that’s not an issue for you, I would recommend it. The resort is beautiful.

Didn't like much. The only nice thing was the view. Other than that, this place is old and dated.

Check in started off fine, but from there it went down hill real quick. No valet parking as listed on their website. The room was very dated, carpet had to 2 large stains, the shower had mold in the corner. We couldn't get the shower to turn on and it wouldn't fully shut, so it ran all night. I've never seen a shower so complicated to turn on and off with numerous handles that were loose. The pool and gym both very old and outdated, as well. We ordered lunch and it was very quite, ordered caesar salad with shrimp and they brought chicken. Don't know how difficult it is to get the order right, when it wasn't busy. There were bugs all outside the room covering the floor, walls and ceiling. We took the complimentary shuttle to dinner and when we called the hotel for pick-up it took numerous calls to finally get someone to answer the phone. We gave our location and our phone number in case we weren't outside when they arrived to pick us up. Guess what? I'm still waiting for that call. This is inexcusable...we waited for 20 mins and were left stranded! We had to get an Uber back. We were supposed to stay 2 nights and checked out the morning after the first night, when we couldn't get the shower to turn on at all. For the amount they are charging for the rooms, they should be ashamed of themselves, it's disgraceful. I travel extensively and I can say I've stayed in much nicer hotels for less money. The only thing you're paying for is the location, and you can get that at one of the other hotels in the keys. Don't waste your time or money on this place, it's not worth it.

I did not stay here during the time they said I did. Apparently, there may have been another guest with my similar name. Reservations never replied to any of my emails about I did not stay there. It was my Mom's 89th birthday so why would I be away. Be careful with your information at this hotel.

The staff, atmosphere and the shuttle service Access to the beach and amenities

The resort is beautiful and the amenities are great - lots to do and fun for all. The grounds are immaculate - wonderful pools and beautiful view. You can fish, kayak, paddleboard, play tennis and pickleball. There is even a par 3 golfcourse. The resort is really nice - however, we had a 2 bedroom suite which looked nothing like the pictures on the website. It was very outdated and not very clean - very disappointing. I just could not believe how bad the room was for the price. It was very expensive and was about the same as a Motel 6 :(

Nothing

Needs a total facelift And new chefs, food was awful The Italian restaurant is totally overpriced And awful