Cheeca Lodge & Spa

Because of past positive experience at Cheeca Lodge, I stopped by for lunch. I was escorted to a somewhat undesirable table considering it was early and the restaurant was almost empty. The entire experience was TERRIBLE. I ordered iced tea & grouper. I waited for the tea... When I got up to use the restroom, the waiter flew over -- thinking I was leaving. I explained I was not leaving but "could the tea be delivered to my table?" I returned to the table and it had been bussed -- so I had no silverware and no water and NO TEA. The waiter came back and said, "Was that iced coffee you ordered?" He finally brought the tea -- 35 minutes after I ordered it. (again - empty restaurant and he was not busy). The tea tasted old and not desirable. Then, arrived the grouper. I was shocked that it tasted like a block of SALT. Otherwise, it had no flavor at all. It was not edible. The waiter did not check back to see how my meal was but eventually scooped up the plate of food that was missing a small bite and also did not question if everything was okay. I paid $31.+ for this mess. I saw manager Kevin when I was departing & explained the entire disaster -- how the waiter was entirely not trained and the food was not edible. He listened to me & I took his card. He emailed me that the service and food would be better "next time." There will not be a "next time." I stopped at a fish shack and had outstanding mahi. Considering Cheeca Lodge's prices and reputation, what I experienced is UNNACCEPTABLE.

Beautiful and quiet room

Absolutely FANTASTIC stay to celebrate our engagement! Beautiful grounds, exceptionally appointed room, sparkling clean pools and breathtaking blue ocean views. We will definitely return! Every staff member we came across went out of their way to make our stay as best as it could be----a few stand outs including Anna, Jessica, Edgar and Aisha---thank you all for helping make our trip a memorable one!

This was a last-minute decision, and I am glad I decided to go to Cheeka Spa. The staff were very friendly and quickly responded to my every need. The facility and surrounds were wonderful.

We stayed in the Florida Keys for our honeymoon and this hotel exceeded every expectation. The property itself was stunning!! So clean, well maintained and perfectly located for everything we wanted to do. Do yourself a favor and book a sunset cruise with clearly unique ! We saw dolphins and the most memorable sunset! Super affordable and free drinks plus the captain was super entertaining! What truly made the experience exceptional was the staff at cheeca! Every single person we interacted with was kind, attentive and eager to make our honeymoon special. From check-in to checkout, we felt genuinely cared for. The service was prompt, professional and personal. I’d like to spot light Jessica Wood ! We checked in and immediately felt welcomed and celebrated . She is the main reason we are planning to do a family trip very soon! The accommodation and her personality were so refreshing ! The epitome of hospitality! Everyone we saw had the same experience with her! 100/10 for whoever chose her for your establishment! That is a hiring win! Other mentions : Julie massage therapist- best massage I’ve ever had, pooch at the valet! So so helpful and nice, Joshua stopped on the golf cart and helped us and took photos without us even having to ask! Patrick at the tiki bar! The atmosphere was peaceful , location was perfect! So close to everything but still so quiet, romantic, the views were incredible, and the entire experience felt effortless. The food at Atlantics Edge and the views:TO DIE FOR. We are so grateful to the team for helping us start our marriage with such beautiful memories. 10/10 recommend for anyone celebrating something special. Local things we recommend: -feeding the tarpon at hungry tarpon (wouldn’t recommend eating there not good food) -sunset cruise with clearly unique -fishing off the dock

We just checked out of Cheeca Lodge & Spa after celebrating our babymoon, and I have to take a moment to recognize someone truly special — Tyanna Peters. From the very first moment we met her, she was warm, welcoming, and genuinely inviting. She immediately made us feel celebrated and cared for. Tyanna went above and beyond to make our trip unforgettable — including upgrading us to a beautiful oceanfront view that completely elevated our babymoon experience. What meant just as much was the thoughtful care she showed while we waited for our new room to be ready. She made sure we weren’t displaced or inconvenienced at all, taking every extra step to ensure we were comfortable and able to fully enjoy our time. It never felt transactional — it felt personal and sincere. We also watched her interact with other guests, and she showed the same level of graciousness, kindness, and hospitality to everyone she encountered. That consistency speaks volumes. Tyanna is truly a gem of the resort and someone who embodies exceptional hospitality. Thank you, Tyanna, for making such a special trip even more meaningful for our growing family. 💛

View and room as well as restaurants

Reception: With the exception of Anna, extremely unfriendly ladies. At arrival we were feeling not welcome

Stayed at 2 different resorts while in the Keys. Cheeca was everyone's top pick for our group of 7. Impressed with pretty much everything. Highly recommend for location, views and things for kids to do. I even enjoyed riding the bikes. I like that so much is included and if we go back to the Keys - Cheeca is at the top of our list.

We stayed for a week in the Casitas which is in an adjoining, but gated enclave of Cheeca Lodge. The Casitas are private little houses, nicely spaced from each other and oriented around a 25–yard, three-lane pool. I’d guess there are about 12 Casitas in total. They have their own private casita-guest only beach area. The Casitas were fully booked, but it was rare to share space with more than one other couple or family at the Casitas pool or beach area. It feels nicely private or at least semi-private. The staff were attentive and friendly. They tried to be helpful and often succeeded. The Casitas themselves are fine, but are definitely showing their age. Cabinets that don’t stay closed, dishwashers missing parts, rusty door hinges, sagging mattresses. Their state of repair is fine, but just fine, where as the rest of the Casita set up and experience is A to A+.

2nd time here. First time was a couple years ago and experience was great. This time it was horrible. The customer service has completely disappeared. We had an ocean view room and it took a full day to replace coffee maker that was broke in an ocean view room. The dining experience was horrendous as the service was nowhere to be found. Checking out and the woman at the desk was as rude as you can imagine. If I’m going to spend $2k a night , it certainly won’t be there ever again.