Trumbull Marriott Shelton

The staff was great and accommodating..from the bar/restaurant to the front desk staff

1. Booked as a king/double pull out and it was only a twin pull out, so needed a roll away 2. Only one of three elevators were working 3. Smelled of propane or a fire 4. Stopped in bar at 10pm, and there were small children running around. Screaming and wrestling 5. Room was dusty and pulling out bed it was rusty and old.

I’ve stayed at this hotel probably 50 times over the past four years, so this isn’t coming from a one-off visit. The staff has always been the reason I come back. The front desk team is consistently solid, and most of the bartenders are genuinely great. They make it feel welcoming, and that’s kept me loyal longer than it probably should have. But the building itself is starting to catch up in a bad way. On several recent stays, there’s been a noticeable sewage smell in the lobby. It’s not subtle, and when I’ve mentioned it, the staff has acknowledged it, so it doesn’t seem like an isolated issue. The elevator situation has also been a problem. Two of the three have been out of service since at least December, which turns getting up and down into more of a wait than it should be, especially at busy times. On my most recent stay, I also ran into plumbing issues in the room. Both the sink and the tub had trouble draining, which isn’t something you expect at this level. None of these things by themselves would be a dealbreaker. But when they keep showing up over multiple stays, it starts to feel like the property just isn’t being maintained the way it should be. I’m in this area pretty regularly and have relied on this hotel for years, but at this point I’ll be looking at other options.

The rooms are nice

The facilities suck they don’t update if their pool is open or closed it was nasty down there couldn’t take the kids in the pool which is the only reason I choose to stay at Marriott’s in general was so mad I could have stayed at the Hyatt for less only chose this for the pool and hot tub but the hot tub was closed and the pool was an algae infested zest hole

It’s a place that my Girlfriend, her two children and I love so much for cleanliness, friendly people, good breakfast in addition to the huge ballroom space and calm environment

It seems like there is no microwaves available in the rooms for clients to warm their. You have to go all the way to the lobby by the front desk to do so. I didn’t like it

Loved the hotel. Rooms were big. Staff lovely.