Hotel Romano Palace Acapulco

Beds are 2 hard, water pressure in toilet bad, no phone in room to call lobby

No nos gusto los baños tenian mal olor,encontre unas cucarachas,laa almohadas,ya necesitan cambio en fin ,mejor no sigo,la atencion estuvo nice

Dirty pool and mean young security guard

The property is to old no hot water enough, need more maintenance the property. Excelente ubicación easy to get the place.

Very professional staff, Front desk receptionist Lupita she’s very professional, the restaurant service Lunch and dinner makes me feel welcome, last but not least the housekeeping maid she was super friendly.

The room was very spacious. The view was amazing! The staff were very nice and helpful. Unfortunatly the wifi in my room did not work during my stay and I was forced to go to the lobby to use the internet. Also you can hear the music from the nightclubs downstairs throughout the night an unfortunate side effect of having am amazing location in the heart of the city.

Wouldn’t stay here again.. pluming on the bathroom was bad plus the shower the water pressure will stop and start making weird noise… curtains looks old every time I wanted to move it felt like it was going to fall… pool was ok a lot of cracks in it plus didn’t look clean… Elevator was horrible it will take like 5-10 just up and down and wouldn’t take me the lobby. I asked maintenance about it and he said it was normal… They do have a restaurant I give it 5/10 honestly restaurants around has better food.. some staff was very nice and there was a few that were terrible.Room clears will NOT knock on the door before entering they jst go in …. There’s an issue for check out.. Expedia said 1pm and hotel said 11I was charged $800 pesos for staying until 1 pm after arguing I gave up and handed payment weird thing I couldn’t pay with card nor I was given a receipt for the $800. I contacted Expedia and there was no help what so ever . Honestly I feel scammed . There was a lot of construction so it was very noisy. I would give this 1/10

The Covid-19 pandemic has really hit Acapulco HARD! Additionally, the recent earthquake didn't help hotels in the area either. But, guest looking to book this hotel should know a few things. I was willing to let a lot of things go that would normally concern me about a hotel. But..... First: This hotel has not been updated at all since it was built. There were only 2 (2-pronged) outlets in the room. If you had a computer to charge/use - you were out of luck. The plumbing fixtures appear to be original to when the building was built. If you had children - it would be very easy for them to scald themselves while taking a shower. The toilet is updated and very noisy. It could wake the dead. The wifi works sufficiently as this room was right outside the repeater which is clearly visible from the hallway. And, the AC worked too. Second: The room looked and felt dirty after seeing mold growing on the ceiling of the bathroom and shower curtain; you start to notice all the things that needed to be addressed/cleaned. The sink was intended to be "under mount" but appears to be cemented in place. The sliding patio door had a huge crack in it (I assume after the earthquake) Third: EVERY SINGLE HOTEL in a tropical area should supply their guests with ICE! This hotel charges $20 pesos for ice. It's a small amount; but, given all the other crummy elements you put up with staying at this hotel - - it is the least they could do for their guests. I spoke with the manager to let him know that other hotels in Acapulco have ice machines and provide that ice to their guests as part of their room rates. He re-stated the hotel policy (absolutely useless!) FINALLY: there are 2 elevators for a 22 story tower hotel. That is not sufficient. Additionally, they appeared to be mal-functioning. When you would press the PB button - every floor below you would light up. The elevator would stop on all floors below you and no one was waiting to get on. The floor of the elevator was never even with the floor it stopped on. I tripped a few times. Getting on these elevators after a earthquake was SCARY to say the least. The location of this hotel is the only reason why I booked this location. I had nicer hotels that were less expensive that I could have stayed at - but chose this one because of the location. It is safe to say, I would never stay here again - under the current management and without a complete/full renovation.

The Covid-19 pandemic has really hit Acapulco HARD! Additionally, the recent earthquake didn't help hotels in the area either. But, guest looking to book this hotel should know a few things. I was willing to let a lot of things go that would normally concern me about a hotel. But..... First: This hotel has not been updated at all since it was built. There were only 2 (2-pronged) outlets in the room. If you had a computer to charge/use - you were out of luck. The plumbing fixtures appear to be original to when the building was built. If you had children - it would be very easy for them to scald themselves while taking a shower. The toilet is updated and very noisy. It could wake the dead. The wifi works sufficiently as this room was right outside the repeater which is clearly visible from the hallway. And, the AC worked too. Second: The room looked and felt dirty after seeing mold growing on the ceiling of the bathroom and shower curtain; you start to notice all the things that needed to be addressed/cleaned. The sink was intended to be "under mount" but appears to be cemented in place. The sliding patio door had a huge crack in it (I assume after the earthquake) Third: EVERY SINGLE HOTEL in a tropical area should supply their guests with ICE! This hotel charges $20 pesos for ice. It's a small amount; but, given all the other crummy elements you put up with staying at this hotel - - it is the least they could do for their guests. I spoke with the manager to let him.....

Bathroom floor was wet and it smelled.