Staypineapple, An Elegant Hotel, Union Square

Had an issue with its timing and Arnold at the front desk helped me out beautifully

The staffs were really nice! They were able to accommodate me for my requests. Their lobby was also fancy.

It was smaller than I could imagine but since it is dt probably it's all like this.

Great service, terry and Natalia very helpful ! Felt very welcoming would stay here again !

Natalie and terry were very helpful and warm welcoming great service 10/10!

Arnold was amazing! He was friendly, professional, and made the check-in process incredibly smooth and easy. His excellent customer service made us feel welcome right away. Thank you, Arnold, for making our experience so pleasant. Highly recommend!

équipes cordiales très accueillantes

rien à signaler

Didn’t have breakfast at the hotel but the location was excellent.

Double duvet was cool and new to us. Shower pressure and temperature is perfect. Staff was very helpful and responsive to requests.

Issue after issue. First noticed the refrigerator was not working. Staff replaced quickly. Then shower wasn't draining. Again staff fixed next day, but caulk was used rather than grout so it cracked and washed away immediately. Still drained fine tho. However the exhaust fan also wasn't working and the slope was bad so the room also flooded after each shower. Didn't bother trying to get this fixed. The first night I couldn't sleep with the road noise. I'm used to this from NYC, but this was crazy loud. Turned out my bathroom window was open (probably for exhaust). This solved 50% of the issue, however the glass near my side of the bed was missing the outside pane and wasn't shut all the way either. I couldn't close these because it seems the building has shifted or the window was jammed at an angle. Dealt with this just by having the TV playing white noise all night Room is also quite small and the entry door is poorly sealed.