Hampton Inn Buffalo-Airport Galleria Mall

I generally think it's good to have pet-friendly hotel options, but I don't think this hotel was equipped to handle the customer service aspect of potential issues. There was a (likely unattended) dog barking in a nearby room throughout the evening, ongoing for 5 hours. At first, a phone call to the front desk didn't provide a solution. After several hours, I replied to the text message that I received upon check-in, and that was ignored. The barking eventually stopped when the owners presumably returned. When I checked out in the morning, I was asked how my stay was. I mentioned the barking, and my comment was not acknowledged. As a guest staying at a pet-friendly hotel, that may be the risk that you take, but to me this seemed like a unique, extended situation that warranted acknowledgement that it was disruptive to other guests. Otherwise, it was a pretty standard hotel, with my rating factoring in the convenience of a complimentary breakfast and proximity to other quick dining options.

Very clean, and staff were helpful and nice also the breakfast was awesome.

There were kids running up and down the hallway screaming and yelling supervised and unsupervised all night long. I called the front desk and was told that it would be handled but it continued. So my family got little sleep. Also a large family or a crowd of 20+ people were in the lobby drinking beers openly with kids running around. It was a bad look!

The daily breakfast, pool, hockey room made the ideal set up for our group of youth hockey players. The hotel was close to everything imaginable. The Mall nearby is a rarity to see these days with foot traffic, restaurants, and kid activities. Quick food options and target are a stones throw away. The hotel itself was clean and the staff was welcoming & cookies were too good!

The closet was small for our family of 4, and a little awkward with the dual barn style door for the bathroom. Not many drawers for clothing either. We made it work… and I wouldn’t let it deter me from staying here again.

A little bit too processed there was an old lady helping in the breakfast eating area. That was awesome.

There were two other ladies standing at the check-in counter doing nothing for the entire 40 minutes we were down there while the old lady worked her butt off to make sure everybody was taken care of

Location

The price

Location is great right near the 90. The hotel has a great feeling to open areas to the guest rooms. The staff that was on Christmas Eve and Day were very pleasant, courtesy, and helpful. Overall the Inn seem very clean and neat.