Branson Hillside Hotel

Where it was located.

The parking lot, after our concert there was no place to park we had to park in a handicap spot. The room we were in was in the lower floor it smelled pretty bad and musty, the shower was so hard to turn on and when you got in the shower it felt like it was going to cave in, also when you first turned the water on it had a bad smell like sewer. When we first got there we waited a long time for the receptionist to come to the front desk to get us checked in. We asked if there was a breakfast and all she said was we have groups coming in so we should have breakfast. Didn't tell us times or explain anything about it so we didn't even get a breakfast. We weren't told anything about wifi or anything the place offered the guests. Seemed like she wanted to check us in and get us out of the way.

LIked the pool and hot tub. Breakfast was very good. Staff was super friendly and helpful.

The room was a little cramped for 3 adults and 2 children.

The information with Expedia and the hotel is poor

The price was affordable, and the location was perfect for the reason we were in Branson. The beds were comfortable, and we were excited to learn the outdoor pool was open for use!

These were small issues, but they could have made our stay better. Also, I know the hotel just changed owners, so there is still some adjusting. First, we didn't receive a welcome letter as there were none left when we checked in - this will be relevant in a second. We didn't have a "do not disturb" sign and our room was never cleaned during our 9 night stay - we had to go to the front desk to get new towels. Apparently, the room would have been cleaned, towels exchanged, and we could have gotten a do not disturb sign - we just had to ask; this was all explained in the welcome letter we never got. Next, with 3 people in the room, we ran out of places to hang towels as there were only 2 hooks. Finally, our toilet got clogged as the pressure when you flushed was non-existent. We told the front desk at 9am, and when we returned to the room at 3pm, it still wasn't fixed, and we ended up having to plunge the toilet ourselves. Again, these are small issues, but would have made the stay a bit better.

The property was nice. The problem was the hotel is very understaffed. During my recent four night stay, housekeeping didnt make up my room a single time. I had to ask the front desk for fresh towels and had to empty my trash and ask for trash bags. It's an okay place to stay in a pinch, but I would not return to this motel.

Do not believe the listing! Only an external pool available. No restaurant. AC was not working when we arrived.

Beautiful campus and lobby and rooms.

The pool was dirty and the rooms were not cleaned well. For instance, there was dust all over the dressers and finger prints inside the drawers and on top of the desk.

Hotel staff was friendly and knowledgeable. Check in was a breeze