Hotel Taschenbergpalais Kempinski Dresden

Not a 5* atmosphere at all. No greating when we entered (several times). We had to wait for check-in because all the staff were busy talking to each other or doing something on their computers. In the lobby were cheap banners standing around from a company that were holding a conference. Checking in was like in a youth hostel, most importantly their go green policy was explained: magazines are available on a webpage (what an Innovation) and no turn down service by default. The room was OK, the furniture got long in the tooth. I can't remember when I had such a slow WiFi connection the last time. The building is nice and professionally renovated. It's OK to stay there but don't expect a 5* service.

Building full of character and history, great attention to detail - hotel is highly recommended

It's a lovely hotel which is convenient for the Semperoper. The room (at the very back) was good. The staff are great especially at the Bistro. I could have done without the huge bath and would have preferred a huge shower instead! Also, at check-in everyone around me was upgraded with views of the opera house. What had I done wrong?

Checkin service was poor, as was service in the bar.

I should have requested to be able to check in around 1:00 pm when I made the reservation. Unfortunately, at 1:00 pm, I had to put some pressure on the front desk staff in order to accelerate the check in because I was attending the Semper Oper across the road at 3:00 pm on that day. I never got my room until 2:00 pm.

historical site, building tastefully updated very friendland helpful staff

This hotel is one of the best i go to. the service is very good The questions you have will be solved the employees are very friendly. If you have the chance to go, you must go. Dresden is also a beautifull place to spend your time

Super hotel in the heart of old Dresden, close to all attractions.

The staff was ambivalent at best, unhelpful at worst. Waiting in line for help from reception was a challenge as people were constantly jumping the queue and the staff seemed to take perverse pleasure in the arguments ensuing. This system is why we waited 20 minutes to check out. If there was some sort of benefit with Expedia we never saw it.

I have stayed at this proprrty before and it is wonderful. Very central and stylish, the staff are all reall helpful.