La Quinta by Wyndham Memphis Airport Graceland

Nothing at all

My money being taken for booking the wrong hotel

There were no positive interactions during my stay.

I checked in on 5/22/26 into the Family Suite(215) this room was disgusting! The paint was peeling from the walls. The ottoman was ripped to shreds. The sofa was a filthy as can be. It was as black as Asphalt! The carpet was extremely dirty and it had an odor. The mattress of the roll away bed looked like they dragged it in from the alley. The room was next to the elevator and each time the elevator moved. We heard it. The desk clerk couldn’t move us to a different room until after 3 pm the next day. Since there were no Family Suites available. They split us into two rooms. On Sunday the other Desk clerk informed me that I would have to pay for one of the two rooms that other clerk booked us into on Saturday. Ultimately, after some consideration of the inconvenience that they’ve put us through. The clerk agreed to allow us to stay in both rooms without additional charges since there were no additional Family Suites available. One of the rooms they rebooked us into had a strong odor of onions. Even though, housekeeping cleaned the carpet just before we checked into the room. The rugs with LaQuinta logo at the entrance were filthy. The pool was closed for the season and my 4 kids were very disappointed that they couldn’t go swimming. I have stayed in this hotel 7 of the past 10 years for Memorial Day Weekend. I’ll never step foot in this place again. Finally, to add insult to injury. Early in the morning on Memorial Day. We were awakened to loud noise from next door and shouting in the hallway. Once my son and I left our room. We realized that, all of that commotion was coming from the children of the house keeping staff. These children were running the hallway. Running in and out of the empty rooms that their parents were supposed to be cleaning. The Breakfast line was long all weekend because one of their two waffle makers had broken.

Room very comfortable. Breakfast space very nice but offering could’ve been a bit better.

More breakfast offerings, staff not overly friendly. I almost felt like a bother to them

I didn't have breakfast as i had to leave too early in the morning. there was a coffee maker in my room and a fridge and a tv. the bed was very comfortable. the room was clean and the quality of the bedding was good.

I thought it was quite expensive compared with the other hotel i stayed at in Memphis. I couldn't take advantage of the free breakfast as i left too early. I think it would have been good for them to have coffee available in the morning at least and maybe a muffin to go?

Didn't answer my messages