La Quinta by Wyndham Memphis Airport Graceland

Terrible customer service, it took us nearly 30 minutes to check in. Only one person running the concierge desk, there was a check-in line running out the door. A customer complaining of a stolen item from their room was causing a scene when we arrived to the hotel lobby, which really set the tone for our stay. My car got blocked in in the porte-cochere at the entrance and there was no hotel employee in sight to assist me. The hotel room had a very stale smell, and the bathroom finishings were falling apart. There were also pink stains on my bedsheets. No fresh fruits or vegetables at the breakfast bar. The booking.com reviews didn’t reflect our experience here, and I wouldn’t have booked this stay if I had read an accurate review like this. I’m sure there are cleaner, better managed properties to stay at that are cheaper than what we paid.

That my dog was welcome, over all the staff was pleasant but the front desk people need work on their customer service. Tone of voice, being on your cell in front of a customer and sitting down why waiting on them the whole time seems just wrong. I would say if there is a medical issue and sitting is needed then try to stand for at least a few minutes while helping them and maybe let the customer know why you need to sit back down.

The lighting in the room is not the best, possibly needs an additional light. There is no room mirror only the bathroom mirror. The fitness center was out of order which was very disappointing for me. Especially since it was located right across the hall from my room but could not use it. The breakfast definitely needs improvement. It was less than basic and the breakfast cutoff even on the weekend was 9am and not 10 or 10:30am like most places. The eggs are powdered eggs that were floating in water all the time and had to be doctored up if you really wanted them. For me it was the only thing I could really eat due to my eating lifestyle. The was sausage every day I was hoping for bacon at least once. No fruit that I saw, and I was there for four days, no way I overlooked that. The juice and access to a toaster to toast my own cinnamon raisin bread was my highlight. I was definitely shocked that they had hot sauce packets which helped with the egg situation. The price was manageable but not impressive. I have stayed at LaQuinta's before, and this one was by far on the bottom.

frühstück war gut. Zimmer groß. eine Matratze war auf einer Seite durchgelegen, also persönlich gewendet, dann ok.

leider kein Netflix möglich.

There was a good restaurant next door

Smells very strong of weed

Clean, nice breakfast, friendly staff

Everything was good

Close to the airport. They have a shuttle to the airport leaving as early as 4:30 am. The staff was helpful.

Bedsheets had stains. The hotel did not feel very clean overall.