Holiday Inn & Suites Cedar Falls-Waterloo Event Ctr by IHG

Staff was so kind and accommodating. Asked about our stay, made conversation-very welcoming.

Housekeeping without announcing themselves tried twice to come in prior to check out time. If we didn’t have the door stop set, they would’ve just walked right in. A complete breach of privacy especially prior to check out time. No knock and they just walk in? If you did that in some places, that would be the last time they tried that.

Cost too high.

The suite, tables and space. The restaurant/bar. All of the seats in the lobby.

Unfortunately, our stay was somewhat disappointing. The shower walls still had hair from a previous guest, which made us question the overall cleanliness of the room. There was no exhaust fan in the bathroom, leading to peeling paint on the ceiling and an uncomfortable level of noise from others using the bathroom. To add to the frustration, we requested the front desk to empty the trash and bring fresh towels before leaving for several hours. When we returned, nothing had been done, and we had to call again to get the issue resolved. The lack of attention to cleanliness and service made our stay less than ideal. I wouldn't recommend this hotel unless these issues are addressed.

This location presented a more modern decor, very comfortable pillow top mattresses, larger-sized TV, all necessary ammenities, darkening window shades, well-designed furnishings, and more unique updates (secure-designed door safety stopper instead of a chain, backlit restroom mirror, and secured 8-9 oz bottes of hand soap/body lotion/shampoo/conditioner/and body soap. The minor downsides included wear patterns/gouge on below average carpeting, and thin 1-ply TP.

The room was very clean and the furniture was not worn out.