Comfort Inn Sault Ste Marie MI

Close to needs

Needs some upgrades

Very dirty. Pictures were not accurate.

Comfortable beds and clean rooms, but the staff was horrible. Had several guests staying in different rooms we knew who had to repeatedly replace their key card during their 2 night stay. We’ve never had a problem with key cards or had to replace them. Every time we’d go down to the front desk the woman there would state “someone must have keyed the cards wrong”, then denied it was her (even though it was). When checking in 5 minutes early we were told our room was still dirty, which we understood. Came back later and had to wait behind a couple who were looking for a hotel room. 15 minutes of the front desk person calling various hotels in the area while I waited and another person behind me. Then the phone rang and she answered that. I was finally checked in and given no directions on where to find my room and was simply told she apologized for the wait and was “just trying to help someone”. I understand helping someone, but the people trying to find a place to stay both had phones in their hands and helping them after your guests would have been the more appropriate option. The breakfast was inedible and nearly empty an hour after opening. No one filing utensils or coffee. I came back an hour later with the rest of my family and it was even worse. The pool was murky and the odor of chlorine was uncomfortably strong. We would never stay here again.

The view from the room was incredible. The staff were very kind and tried to be helpful.

We had a room with a Jacuzzi tub, but the jacuzzi part didn't work. It was still nice to have an oversized bath, but not the same thing.

There were four of us for a conference in the Soo. There was a mix up at the Kewadin where the four of us were to stay while at the Convention. We had to have our finance officer call around and find us 2 rooms for 3 nights. It was suggested, by Kewadin, to us the overflow hotel of Comfort Inn. Reservations were made for 2 rooms, 3 nights. The total cost for 1 room for 3 nights was $715.00, this was for a Thursday check in and a Sunday check out totaling $1430.00 for four people for 3 nights. OMG what a rip-off. Maid service was terrible. I had to call and have clean towels delivered to the room plus have our trash removed. No other in room amenities were ever refilled. Our other room had water dripping from the ceiling in the bathroom and had similar maid issues. Never again will I stay here while on business or otherwise.

Location

I liked the location, was clean, friendly staff