The Ritz-Carlton, Laguna Niguel

View is blocked by people activity on the lawn in between the ocean

The location is unbeatable being perched on the cliff above Salt Creek. It is not an easy walk to the beach but there is a tram that takes you down and will pick you up. The beach that it goes down to is a very popular beach so depending on the season, it is very crowded. Our room was very nice and clean. They come and do 2 cleanings a day which we liked. The staff who clean the rooms and are at the inside cafe are awesome. We found the staff in the dining areas to be not as great which was surprising. We ate the regular sit down restaurant for breakfast and we only saw our server once when she came and took our order. She never returned. We had to ask others for our coffee, food and bill. It was really strange. The food took over 30 minutes to come out which was fine as we were not in a hurry, just seemed strange. We also experienced really poor service at the 180 out door bar. We waited about 20 minutes to just get our drinks once we ordered them and then our food took even longer. It seemed like our drinks were coming from the inside bar which did not make sense at all. The servers were never around. I really expected more from the onsite restaurants. There was also a fire alarm that went off twice during the night. That was also really strange. We ended up not leaving the room after we opened the doors to see if there was an emergency and looked outside as well. I would not come back here. I would look at other options.

Ubicación y el buen mantenimiento

Es bastante caro

Excellent service comfortable bed and great experience. Over all excellent stay!!!

Wonderful stay, the valet crew were awesome. Close proximity to very nice beaches. Sunset views are amazing!

We had a wonderful stay at this beautiful property! The view is stunning! The rooms are lovely, ours had a beautiful view with a gas fireplace on our balcony. Service was outstanding all around, but a special thank you to Arry at the front desk, Rose and Lynn at the pool, Rose and Joshua at 180blu, Mary at Raya, Hue at the Raya bar, Larry and Sommer and Vishal at Kahani, all of housekeeping, the bellmen, and the wonderful ladies that work at the coffee shop! Thanks for an amazing vacation!

El hotel es muy lindo y el lugar también

estaba completamente lleno y la atención no fue la mejor, había demasiada gente en todos lados ya que además es muy grande. Al reservar por booking la atención fue peor y nos dieron habitaciones en lugares opuestos a pesar de pedir conectadas ya que tengo hijos pequeños Cuando pedí solución como había reservado por booking no me dieron opciones Y al pedir ayuda en booking tampoco se resolvió.

Absolute joke the valet damaged my Range Rover and now mysteriously the cameras were not working that day. I will NEVER stay at this place. A bunch of liars that won’t own up to it!!! Might be done staying at Marriotts forever. Apparently they think this is about me paying for a 500 deductible.

There are two main reasons RC Laguna Nigel is my favorite property in the world: sweeping views of the pacific and the exemplary staff! We had a glitch with our room at first, but amazing Esmeralda went above and beyond to move us to a room with panoramic ocean views. Every single staff member is warm and polite. The service and care here are unmatched. I echo the sentiment that the staff is truly phenomenal. Members knew our names and greeted us from night one. Additionally, you will not find a better and more idyllic view of the pacific. There are excellent amenities and the huge property is beautifully maintained with updated rooms, pools etc. We flew across the country and planned our vacation around staying here because I have been dreaming of coming back. My happy place! We will return. Also shoutout to Ian at Atventure photography, who was extremely fun and personable and produced excellent photos of our family at the property. I will cherish them forever. Highly recommend!