Ethiopian Skylight Hotel

Top hotel in Addis Abeba and main city spot for business. Second trip stayingbhere and will come back again.

Loved my stay.

Good customer service Staff they wonderful job and they are very friendly and staff they are helpful

Over charging guest when we already paid for room type I will never staying at this hotel

Decent nothing special.

The hotel itself is fine and there are some nice staff, but they really need to work with some of the others who were quite rude and not helpful. They also sometimes would give contradicting information. One day we were told to go to breakfast in a certain restaurant and the next day when we went there they said it was "only for business class" It is listed as pet friendly - but when I got there they tried to charge me double what is on the hotels.com website (and only agreed to the advertised price when I showed them the website) Also as a pet friendly hotel, I was told I couldn't let my dog walk across the lobby (on a leash heading back up to our room) - quite rudely. Another time I was carrying him back into the hotel and was told "you can't bring it in here" before anyone even asked if I was a guest. As I said, some of the staff are very nice and helpful, but others, especially with the security team, really need some skills, attitude, and how to deal with guests upgrading

The service was good, the room was clean and everything worked well in the room. I would definitely stay agian. Small things to improve. We stayed on the 8th floor and we were told to use the 9th floor breakfast lounge. The key to the elevator would not let us go beyong the 8th floor. When we talked to the receptionist they had to have the approval of their supervisor to give us a different card for us to use the elevator to go to the 9th floor to eat breakfast. Again ,we asked if we can have late check out. We were given the same reasoning " have to have THE supervisor's approval '. Give the employees some discretion. These maybe small inconveniences, but If I have to wait for a supervisor's approval for every little thing it becomes annoying.

There are actually two hotel buildings. The place can get crowded and eating options can be limited (unless eating is based on drinking beer). Breakfast is excellent, almost worth skipping a meal.

Nice place

amazing keep it up