Holiday Inn - Amarillo East by IHG

The property was nice and clean. The food attendant was amazing! She welcomed everyone who came to breakfast. She refilled coffee for elderly people. She made sure everything was full. At one point a grandmother and her grand daughter came in at the very last minute. She had stated that they had come in after 1 am. The front desk morning girl was rude and indifferent. She told her she was too late. The breakfast attendant came over and told the front desk lady that they were fine to come have breakfast! She was wonderful as was the evening lady the evening we got there.

I am thoroughly upset that a higher end hotel did not have security. We were moving our son and his family back to New Mexico. We had a U-Haul with a tow trolley. We were told to park around back which we did. It was broken in to that night, Our suitcases were stolen (3) in which diamond earrings were in one. My son, with Down Syndrome, had a suitcase with special clothes and products he needed. His brand new specially made wheelchair was damaged as they walked on it. My brand new grand baby's stroller and crib were taken. One Smart TV was taken while the other one was kicked in in the back. When reporting it to the same rude front desk lady, she uncaringly dismissed it stating they did not have security or cameras in the back and there wasn't anything they could to. We called the police and even though there were footprints and handprints, they wouldn't come out. They just took a report. We stayed at a Holiday Inn in Saint Louis, where they were exceptional, kind, and had security. I called specifically to check on security before booking and it was confirmed, We are so upset that this property didn't care, take a report, or offer any kindness during this duress!

All was very good!

I liked the place sooo.

The room was clean, fast check-in, and good location.

Pillows were not comfortable.

The staff was super nice.

That we had to pay for the breakfast.

Eade of access, friendly and understanding staff.