Wild Coast Sun

Air conditioning, phone, wifi and tv didn’t work

The property is suitable for one who wants peace and quite. you are able to relax away from the hassle and bustle of city life

Reception staff very helpful Breakfast food varied and plentiful Staff at Monos very helpful Dining room has the intimacy of aircraft hanger The hotel downstairs very noisy The setting and surrounding area of hotel is idyllic.

Excellent

My stay was a pleasant one, and I enjoyed each and every moment, actually everything was perfect 👍

We booked a sea facing family room. It was a lovely room with a balcony and an awesome ocean view that I thoroughly enjoyed sitting on the balcony with my coffee every morning. The room definitely needs some upgrading but it was a lovely stay. The activities at the hotel were also lovely and the kids absolutely loved the hotel pool when not at the waterpark. The beach was so lovely but that steep walk back was not fun at all. I suggest you have a shuttle to the riverside cruise instead of making guests walk or drive there. Also the restaurant at the pool needs to open earlier than 12 as it is too long to wait if you have had breakfast at 7. Kids cannot wait that long and they get up early. Overall our stay was great though. The kids had a blast.

Check in process continues to be a nightmare despite complaints. Long queues with barely any staff. Never allocated a room that one requests online. Chico’s restaurant service has not changed. Tureens are empty, both at breakfast and dinner. No one checks. No managers can be seen. Staff on the floor ignore requests or walk away arrogantly. As if our food is free. Customer service generally is going to the dogs. Really sad to see this institution in this state. How you are rated as a 4 star establishment, beats me.

very excellent

There is a laissez-faire attitude from check-in to check-out. The staff at reception are badly trained or plainly negligent. As for the rooms - for the love of sanity, they ALL need to rehabilitated! The gaming area is populated by newer staff with an entitled attitude and dismissive approach to customer service. It's a sad state of affairs and would advise anyone to avoid till Managment get this site into order as the potential is there but there's no will to get it right presently.

We did a day trip to the pool area and the maltos poolside Resturant. Such a stunning place, spacious poolside and amenities. The monkeys have really become dependant on the sugar packets and food being served. Don't know how this can be sorted but it is quite detrimental to the guests in the pool and dining areas. The options on menu are a lot but portions are so little for the price being paid Drinks also very pricey.