Wild Coast Sun

The service is quiet disgusting. No one answers the phone for room service , you cannot get through to switchboard, the batteries in the remote for the tv are dying, you cannot get an iron or ironing board to the room, you must go to a communal ironing room even if you are staying with kids and nearly all of your staff behave as tho they are doing guest a favour! For the price people pay please send your apathetic staff on training! I would like some feedback regarding this. We can all excuse the run down facilities and the deteriorating cupboards and bathrooms, the 4th floor Chiccos sad buffet and calls itself “VIP”, and nearly all the blue mats for the mat racer slides are torn at the handles?? At the price you charge guests, can you not replace these mats? Also the pools where the orange and blue body slides are is disgustingly murky. When last did you clean this or replace the water???... all of these can be excused but the disgusting attitude of your staff is inexcusable because it completely ruined our stay. Every little contact we had with them was distasteful and disrespectful. And, please remove that tired blonde lady from the reception area, she should go work for a morgue. The staff at reception behave as though they are doing guests a favour. No eye contact, they continue chatting with their pals and eating their lunch and fruit while checking guests in. There was a guy munching his apple and chatting with his colleagues while attending to my query and has a don’t care attitude. God forbid if we ask a question, they act like we disturbed them. The waiter at chiccos was so annoyed that we asked for tea at breakfast . Her response was “now what you want” it’s the elderly waiter that has a limp. like what the heck ???We can excuse everything else but not the attitude of you staff. We save money all year around to give our family a getaway after hard work and time away from our kids. It was my birthday weekend! It behoves this organization to ensure that each guest that walks through your doors is treated with dignity. Unfortunately your location is great and you will still get booking so you definateky will not take head to this review. I encourage people not to waste their money, rather stay elsewhere on the coast and take a day trip to the water park.

Utterly disappointed with the current state of Wild Coast Sun. Check is at 3pm?? As soon as you walk in there is a lady that walks the floor and man's the one desk who clearly is going through a mid life crisis with her dyed blonde hair and no smile. She is THEE most unpleasant face to see as soon as you walk into reception. Worst system ever just to check in. And when you DO check in and ask for help the staff act like they doing us a favour by helping. That same unhelpful lady in the midst of helping you she has personal conversation with other staff. @WC management why do you have such a dreadful person at reception? Desks are poorly manned. You can't even book a movie as nobody man's the place. Not worth the money at all!!

Wild Coast Sun is a good destination since it caters to the needs of the whole family. Offering is good. Staff is tired. Do not understand cleanliness. Toilets in room always halfdone. We had to clean ourselves to make it comfortable. Plugs falling apary. Wifi never works. Laundry very expensive. They Need a shuttle to water world. I can offer if they provide a contract for the festive. We however cannot find a better offering in the country close to the coast for December. If you do, please text me to assess.

Let me start by saying that our stay was not awful, but it was far from the standards that Wild Coast once was. The highlights were Chico's breakfast and the service received at Mangwanani. The biggest downside for me was that the hotel did not have room service. You could order from one of the food court restaurants, but they wouldn't answer. So it meant after a relaxing massage or when you just want to laze in the room, you would need to go into the extremely chaotic food court to get something to eat. It's not ideal. The buildings and amenities are tired and not well maintained. For example, the cushions on the pool loungers were not clean, and whilst the rooms were comfortable, I just found it to be lacking for a South African 4-star hotel. Sadly, after many years of good memories, I doubt I'll be returning to Wild Coast Sun.

Location is absolutely stunning, and the hotel itself needs a bit of a renovation, but that is not an issue and we can live with that. Rooms were clean and comfortable. The attention to detail and guest service is lacking and far from what can be expected from a 4 star location. For example: !) you have this beautiful beach: why not provide guests with an option to hire umbrellas/chairs for the beach. In my view you should be providing it anyway. Luckily I cam prepared otherwise we would have been stuck without any shade. 2) Most of the hotel smells of tobacco smoke. It is clear the ventilation system of the smoking section of the casino is highly ineffective, or the no smoking policy is not enforced 3) You have sporting facilities - bowling green and tennis courts. First off, why do you not provide or even give you the option to rent equipment to use it? And it you choose to stick with your antiquated policy, at least give the guests a heads up to bring their own. 4) It is clear that day visitors are being allowed at the pool. We've seen a number of guests with their own cooler boxes drinking at the pool despite it being prohibited as the facility is licensed. 5) the lady that operates the towel kiosk is the rudest most unhelpful individual I have ever come across. She also had a serious issue with time keeping and on one occasion we had to go tot he front desk to get her called to the kiosk - this was at least 2 hours after the scheduled opening time. 6) the pool area is stunning and has a beautiful view, but there is not enough pool loungers available. We also ended up sitting on broken loungers most of the time. 7) We found the availability of healthy eating options very limited.

Rooms given to us were too far away. So we had to request rooms closer which was given to us the next morning. Very pleased with that. As we are senior citizens we just relaxed. Beautiful place for children as well with the water park. Saw many children enjoying themselves there. Would definitely recommend Wild Coast for all as there are amenities for children and adults.

Absolutely stunning facility with beautiful views. Would love to come back again and spend more time. The golf course is top class and the rest of the facilities invite you to visit again and again. Bonus to see whales

Staff was helpful when i asked to change rooms. I was very impressed.

Cleanliness inside and nice vegetation outside.

Although passing through on our way to Cape Town, our stay was great. Highly recommend it.