DoubleTree by Hilton Durango

The property is rundown and not great. The river view rooms feel unsafe - the sliding doors feel very sketchy and open up to the pathway. The only reason I gave them stars is, some of the staff is absolutely wonderful, such as the long-time restaurant waitress. The desk personnel and others are very cold and unpleasant.

Clean

N/A

The location was perfect. The patio overlooking the river was great. The kids enjoyed the space to play. There were ducks that came up to the door every time they saw us. The bed and pillows were extremely comfortable. Overall it was a beautiful place.

The heater in our room didn’t work. It took three calls, two hours, and a trip to the front desk to get someone to check it out. They did work on it, and ended up giving us a space heater. Which worked and was fine. They also didn’t honor the room type we booked. They explained that because we booked with a third party they can’t guarantee the room type, but happily let us upgrade to the room I had already expected to have. The patio area had a decent amount of litter. Large things, like a lip liner and condom wrapper.

Our room was on the river and close to stroll.

There was nothing to not like

Everything is in walking distance, I have stayed here for several years when working in the area.

Very good dinning selection

Very satisfying