DoubleTree by Hilton Durango

Loved balcony views! Indoor pool and hot tub were nice.

The beds and pillows were not comfortable.

Large older hotel that is below the standard I hold Hilton to. Reserved a 2 room suite $567/ night. Woke up to raw sewage overflowing from the bar sink splashing onto the carpet and my shoes and my granddaughter’s shoes. Every time a neighbor flushed their toilet it came into our room. No plumber on site to stop it.the carpet was soaked. The front desk was as helpful as could be and refunded our stay but I left our shoes and food in the fridge.

Location

The housekeeper vacuuming by my door at 9:00 am

Hotel could use an upgrade. 1986 called and they said to update the hotel to a more modern one. Also the buffet and dinner menu prices are way overpriced.

This hotel is tired, overpriced, and not clean. I expect more for the price.

Room was not clean, decor was old. Room was not accessible easily. stairs going to lobby, floors were cold

We have stayed at this hotel multiple times over the course of several years. The location is excellent and staff professional. However, the rooms and maintenance are in need of improvement. We have stayed in more than one room that has damage on the bathroom door. The balconies are in need of cleaning and lobby decor/wall hangings need dusting. Complimentary coffee, hot chocolate and apple cider are available in the lobby. Restaurant has a good menu for breakfast. They had some very cute Pumpkin carvings that added a festive fall touch.