Finca Serena Mallorca, Small Luxury Hotels

We decided to travel to Mallorca on Christmas Holidays! The location of the hotel and the attention to detail that they had put into it was absolutely incredible. The staff that worked there were extremely friendly and accommodating to every request we had. It was really good.

The property is finished to a very high standard, both inside and out and the views are exceptional, which probably positions it, as one of the best hotels we have ever stayed in Mallorca. Great SPA Area, and Restaurant Jacaranda it is a must!

Honestly, we were most excited about this stay on our honeymoon and it was a miss. This was our 3rd Michelin key hotel of our trip and it truly did not compare to the others. The grounds were beautiful, but the service and overall experience wasn’t. The missing piece to describe it all was lack of attentiveness. From introduction to the hotel at the start, to the pool area/service, to staff at breakfast, to service at the Michelin restaurant. Overall it felt like a 4 star hotel, rather than a 5. As honeymooners, we let the hotel know this in advance, every other 5 star hotel on our trip made sure we felt the warmth and service, this was an absolute miss from them. The spa, was missing water in the water jugs upon entry, there was not an employee in site for the 2-3 hours we spent there. The massage was great but to label this a unico spa experience, it wasn’t. When we got there as honeymooners, a little bottle of wine or glass or card to say “congrats” would have been us feel a bit more special during our stay. To be honest, we wanted to explore this hotel and recommend it to our friend next year for her wedding, based on size and look from our booking, but we quickly redirected and told our friend not to. Honestly, really really wish it was a better experience.

Absolute BEAUTIFUL property!!! A full 5 star experience!! We cannot wait to return!

I recently stayed at this hotel and had a pleasant experience. The staff was friendly and helpful. The hotel itself is lovely, with a comfortable atmosphere. I also appreciated the variety offered at breakfast, which had plenty of options to choose from. Overall, I was satisfied with my stay, and the hotel met my expectations.

One minor downside was that after 19:00, the room service menu only offered salads. It would have been nice to have more variety in the evening. That said, on one occasion when we were a bit late, they kindly delivered items from the lunch menu, which we really appreciated. Another area for improvement is the swimming pool. While it's a nice feature, it could benefit from more thorough cleaning, as there were small dark spots that seemed removable with proper maintenance.

One of the best hotel experiences we had, we came last year to eat and decided to stay here for a week this year and it was one of the most serene experiences we could have hoped for- the name does it justice! :)

Everything was great.

Very peaceful with highly attentive staff.

A lack of choice for evening meals.

Friendly staff, nice aesthetic and good outdoor pool and area

I had an item of clothing stolen that was designer whilst the room was cleaned and still no sign of the item

Beautiful remote location Excellent views Service was excellent and staff very attentive

F&B was not up to 5* standard Seems a little tired 4* is a more fair rating for this property when compared to international standards