Dream Stays Bath - Trim Street Townhouse with Hot tub

We loved the hot tub

Fairy lights didn’t work properly

Love the space in the property, clean and has everything you could need. Friendly hosts and we were able to leave our luggage before check in. Right in the city centre, bonus of a hot tub! We will come back again next year!

Great location and perfect size for 7 guests. Nicely decorated and with everything you would need. Hot tub is a great addition.

Nothing, small issue with the tv remote but sorted eventually.

Great location. Very helpful staff round the road at the sister property. Comfy beds, well equipped kitchen & toastie warm.

Many stairs, was fine but there was 3 flights which might be difficult for some dragging suitcases

Stunning accommodation! Very comfy beds. Well equipped and clean. Hot tub was an extra bonus, very clean.

No parking, but that can't be helped due to the location of house.

Location was amazing, value for money was very good. key code for the door was super easy. the space / accommodation was perfect.

no provisions for pets even thought we were charged - waiting for a refund on that. no welcome pack as featured in the photographs (bread, biscuits etc) , just some milk in the fridge and empty salt + pepper. No oil etc to cook with.

Great location.

Parking a little walk away.

We decided to book this property a day or so before arrival. It was meant to be a quick overnight trip to Bath, with me (54 y/o), my mother (79 y/o), and a cousin visiting from the US (41 y/o). The pull of the property was the idea that we get to have a room each, and was in the middle of Bath. Location was super excellent - very close to points of interest (Roman site, bridge, amenities, etc). Great that they made it easy to get into the property (door code vs keys). The size of the property and number of rooms/beds is such a plus - I imagine it would be brilliant for a group/large family. The receptionist (at nearby Harington's Hotel) is very friendly and helpful.

None of the toiletries in the either bathrooms had products (shower gel/shampoo/handwash) in them. Considering what we paid, I would have expected they could do better than that. The radiators were super hot in the evening, and the controls/thermostat did nothing. We had to open the windows and use the electric fans (in retrospect, it was odd that they had electric fans in all the rooms). In the morning, they were stone cold (when we would have appreciated some heat). Television in the 2nd floor (main) bedroom didn't work. Makes you think if management bothers to get facilities checked regularly. We didn't appreciate that management was very rigid and unaccommodating with our request for early check-in. We tried to request this a day before, but was told they need to consult housekeeping. We asked again on the day - about 50 minutes before 3pm (official check-in time) but was again turned down. Upon arrival, we had reason to believe they didn't really even have the cleaners there, but were simply refusing to accommodate early check-in requests (they should have just said so that it's against their policy, to be honest).

Hot tub was lovely and nicely laid out property

Attention to detail lacking (bedsheets left in washing machine and soap not refilled in some bathrooms) and not all lights were working outside

Location, hot tub, lounge