Orchid House Tulum Jungle

Excellent service

Interestingly designed space. Centre to beach and town of Tulum - for us good as we had a car so could break our days between different places. Free parking on public road. Great they have a sister branch by beach which guests can use so saves on buying sunbeds etc. Cool jungle vibes & close to great coffee shops and places to eat / drink.

The pools aren't your traditional layouts so not for you if you want to chill by pool. Location is far from beach but countered by fact that they have beach side hotel you can use all day. We had a car so easier to drive around esp in the heat. Food at was OK but nicer at their beach branch. No WiFi in room but then again was a blessing i guess ☺️

Love the private terrace with a pool

You can hear the neighbors very well

The bar staff were super friendly. The breakfast was delicious. The number of added charges are ridiculous, and the front desk staff was super slow.

BEST STAFF BEST HOTEL! i will be back! Most incredible experience i have ever had. it is a MUST stay.

This was my second stay at Orchid House. I absolutely love this hotel. It’s such a vibe with all the plants and boho design features. The entire place is sparkling clean! Our room was so clean , the bed was utter perfection. Like sleeping on a cloud! We could barely get out of it. We had a tub on the balcony over looking the jungle that was so fabulous! Took a bath in it every day. Access to the beach club as well was perfect! I highly recommend staying here.

Nothing

The hotel was very nice. I am so glad I found it. The front desk staff was wonderful, especially Mercedes. Actually all of the staff were great. I loved my room. I just wish there was a beach shuttle or something. Either watch I hope to go back again one day!

The rooms were spacious and beds were large

The pools and outside space is dank and shaded so it’s unpleasant to hang out in - we didn’t at all. The rooms and whole property looks tired and like it needs a good clean / update. It’s advertised as five star, but basic amenities (coffee pods for the machines in the rooms etc) are not included - £1.50 a pod!!! We were given one towel each and no robes/slippers provided. The location is off putting - open manholes in the street and a £20 taxi (!!) to the beach area - which is only about 3km away; and about £15 into the town. Really would not recommend this location or this hotel. Staff were helpful when asked but I expected a bit more for a supposedly five star stay.

The hotel is located in an area 15 minutes walk from the town area of Tulum. It is quiet and surrounded by rainforest The ambience was restful and tranquil and the staff members obliging. We did not eat there.

Aldea Zama is in the middle of a huge development site of future hotels and apartments so not good for cafes and restaurants or shops The room was very dark and the outside area was damp and uninviting. The pools were just plunge pools, not for swimming.