Orchid House Tulum Jungle

I loved the vibes! Amazing cute little hotel! Very jungly and exotic. Comfy bed, nice staff and the patio in our bedroom was very cute with a splash pool! In room dining efficient and delicious. The fruit platter was outstanding. They provided safe shuttle to Cancun for $150.

Nothing to complain about.

So far I love this hotel. I am so glad I found it. Everyone is very helpful and the property is very nice.

Very beautiful garden and pool area. Trully paradise views and sounds. The staff is welcoming and upgraded us to a better room due to some smell problems in our booked room. So nice! We appreciated this step a lot. They have own beach club, what is an important issue in Tulum if you want to get a seaside approach. Cause almost all beaches are private.

Bed was too soft, but this is a very subjective issue.

Our laptop was damaged during our stay when our room was cleaned. We left on the next leg of our trip and the hotel advised they would follow up on this and they choose to continue to ignore our messages. We are very disappointed as we trusted them but they are dishonest.

The place is quite unusual and does make you feel like you are staying in the jungle and on arrival we were greeted with a welcome drink. The room was a good size and the bed was comfortable, there is also refillable water in the room which is a nice bonus. They let us have late checkout because our flight was so late in the evening, which was a nice gesture.

We booked this hotel specifically for the deluxe suite because we wanted something a little bit different for our last night in Tulum, but on arrival they led us to another suite with jungle wallpaper which we had seen online and didn't like. When I asked for the room we had booked the female receptionist told us that the images from the deluxe suite were inaccurate and that the room didn't exist. She showed us a room that was completely different to the images of the one we had booked located in the turret and said that was the room which it clearly wasn't. We later that day did see the room we had booked over by the pool, however it would appear there was only one of them and it was already occupied, so the receptionist had lied to us and put us in a different room type. This was disappointing as we were in a really nice place before moving and wouldn't have moved and paid more for the room we received. The room has separate taps for hot and cold water with wooden handles which looks great and within keeping with the theme however are not strong enough to turn the valves which meant we had boiling hot water and no cold to mix with it, so that evening we were moved to the same room type next door where we had the same problem with the hot tap. In the end we stayed in that room and just had cold showers. The blinds didn't come down either but we made do without. The pool area as pretty as it is is located around the restaurant so you are in the pool while people are eating which is a little odd. There are no sun loungers or anywhere to relax, just set tables ready for service so it's more of a feature than a practical pool. We booked this hotel for a total two day relax before our long evening flight back but sadly we didn't end up using the hotel besides to sleep. Instead we found a great pool/ restaurant around the corner where we could relax all day.

Mercedes was helpful with our questions.

Disgraceful that 3000mxn was taken on deposit for damage to room /bedding. Still not refunded (5 days later) although I was told it would be credited against the bill, then told it would automatically be refunded to the card. The splash pool outside the room was empty and needed cleaning out. Not as advertised and no attempt to remedy as the hotel was full. The hairdryer did not work and there was no effort to replace it. First it was fixed on high with no off button then it was just cold with no off button. The next person in the room would have had the legacy of a cold hairdryer. Ridiculous not to replace it.

We stayed here one night before leaving from the new Tulum airport to go home. The hotel is beautiful, with lush greenery and water features tucked around lobby and buildings with the rooms. We enjoyed checking out the hotel and restaurant up the winding stairs- this place has such a great atmosphere. We went to our room and it was quiet and private with jungle/greenery views. The boho styled room had two comfortable queen beds and furnished with the basics. The bath was nicely appointed with a large glass shower overlooking the enclosed jungle private courtyard. We did not eat at the hotel, but the welcome drink was fabulous and the location was close to many restaurants.

This boutique hotel was so beautiful. I found it on TikTok. It was surrounded by greenery. I will most definitely book again if I travel back to Mexico

The hotel itself was beautiful, felt like I was living in the jungle. The pool was also clean and heated. The staff was very responsive over text, I think they could be a little more enthusiastic in person tho. The room was nice too, the bed was comfortable, the shower was nice, and we had a nice outdoor seating area with a tub. Unfortunately, the bedding and towels had stains. Every day when we asked for housekeeping the bed was made but sheets were not changed and we continued to sleep in stained sheets we had been using since we got there. We did at one point also stopped getting running water but that was fixed by the time we got back at night. One sliding door in the bathroom which led outside did not lock and when we asked the front desk guy about getting that fixed nothing was done about it. Lots of reviews said the beach club was also included for free (which i also confirmed on text) but unfortunately we had horrible experiences at orchid beach Tulum as they incorrectly told us we had to reserve and have a minimum spend of $1000 pesos to use the area. Servers Jonathan and Nelson were horrible at the beach club. Roger and the manager were nice. Overall id give this place an okay rating. Beautiful but wouldn't stay again. I wouldn't say this lives up to a 5 star hotel standard.

Staff was great!