Orchid House Tulum Jungle

I love the swim up bar pool. The water was warm and it was very relax and to be in the water and have drinks and appetizers.

Great Hotel!!! Thank you to all the lovely staff ❤️❤️❤️

The rooms are fantastic, comfortable beds, black out curtains and a large TV. They gave us a delicious welcome drink too, which we enjoyed. The shower and bathroom was very spacious, good hot water. I loved the smell of the shampoos and soaps. Staff were friendly and you can refill your water bottle at the hotel for free. The outdoor tub had great hot water and filled up quickly. Nice area, super safe and a few good eating spots only an easy walk away. We also visited the sister beach club for a day, which is free for people staying, and it was gorgeous! So many different seating options and a lovely bar and staff.

I would highly recommend booking this property directly on their website, as you get free breakfast that way. There was a lot of limescale in the shower, tiles and taps. My biggest negative of this location is that we felt they should really offer a shuttle service for guests even once or twice a day to and from their sister beach club. Also for a 5 star hotel, having to pay extra for coffee in the room seems unusual.

Nicely set up

A bit of smell from water features

Perfect! The staff was friendly and made us feel very welcome. Will definitely stay again!

the property is beautiful. the customer service of employees was so friendly and helpful from dinner @ the restaurant to the front desk. it feels like your own private oasis. the neighborhood is cute and has many food options. I also liked it was between the beach and city center so easy to navigate. TV has streaming options. the best wws one or the most comfortable hotel beds i’ve ever been in I wish I could take it home with with me!! Such a peaceful vibe and a special shout ou to Jimenia and Alejandro for exceptional service during my stay.

Nestled amidst lush greenery, Orchid Hotel in Tulum strikes a lovely balance between natural charm and modern comfort. From the moment we arrived and were greeted with a delightful welcome drink, the tone for a relaxing retreat was set. The hotel's unique architecture is a visual treat, harmonizing beautifully with its peaceful surroundings, yet it's conveniently walkable to the city's vibrant heart. The staff at Orchid Hotel deserves a special mention for their friendly and attentive service, always on hand to help and enhance our stay. Our room was a sanctuary of space and comfort, featuring a large, cozy bed that was perfect for restful nights. The spacious shower and the private outdoor bathtub added a touch of luxury, though the need for staff intervention to empty the tub did slightly limit our spontaneity. A standout feature was the complimentary access to the hotel’s exclusive beach club, enhancing our experience with lovely seaside relaxation options. On the downside, we faced a couple of hitches. There was an unpleasant odor from the toilet that was hard to ignore, and the breakfast—despite its hefty price tag—was underwhelming in both variety and flavor. Despite these issues, the positives of Orchid Hotel overshadow the negatives. Its tranquil location, combined with the generous room amenities, friendly service, and added beach club access, makes it a place I would happily recommend for a serene getaway in Tulum.

The environment was so peaceful and perfect. I enjoyed every moment.

Wonderful little piece of paradise! The service was wonderful, the bar tenders were super attentive. We don't drink alcohol so they were happy to whip us up some super tasty smoothies and fruit drinks that were perfect! The food was absolutely incredible! Even if you don't have a chance to stay here, i would stop by for a meal! Our room was super cute! We had a beautiful little deck overlooking the garden in the middle. Great location, we loved it! They set up a taxi for us to get from the airport to the hotel.

This was meant to be a birthday treat but certainly didn’t feel like it due to how inattentive the concierge was or how poor the amenities were for a “5 star hotel” (seems like a self appointed rating if I’m honest). We arrived to two large mosquitos in the room which we had to hunt down, and a dirty tub which we paid extra for and never got to use in the end. We didn’t notice how dirty the tub was until we tried to use it, so when we asked to get cleaned in a specific time, they failed to send someone whilst we were offsite so we could take advantage of it when we arrived back. (We couldn’t empty it ourselves and relied on the hotel staff to do it for us) Whilst cleaning the tub, it didn’t have a simple drain but required the use of a noisy pump to remove the water which inevitably broke & tripped the electricity of the entire hotel breaking the AC in the room… by this point we gave up waiting and had left to go to the beach as we were wasting our time with in this hotel that is in need of some serious refinement to get anywhere near 5 stars. When I highlighted this at check out, the hostess was largely unsympathetic and only interested in taking payment for the small elements of the mini bar we used (the coffee pods which every other hotel give for free were chargeable by the way!). And if she really wanted to make up for our less than favourable experience, could have comped the beer, single chocolate and two coffee pods that we used as a way to make it up to us.