Miraflores Boutique Hotel Adults Only

PROS - You get a fresh coconut on arrival which is a nice touch - The reception staff are friendly - The grounds are beautiful - It's quite nice being set outside of the town, easily accessible with a golf cart - which the hotel can organise for you - Nelson, the dedicated Miraflores taxi driver - great guy - We weren't leaving the hotel for the airport until 2pm, they allowed us 30 mins extra late check out until 12.30pm There are too many negatives it won't let me fit all of them below, so starting them here: CONS - On welcome you don't get any information - nothing about renting the golf carts, how to get to the beach, what facilities they have and where. - They don't offer lunch so you have to leave the hotel even though it's quite far out of town. - They don't have a fitness centre - even 3* hotels usually have basic equipment of some kind - We booked a double room with balcony and were given room 4. The room is next to reception, under stairs, next to a communal bathroom and inbetween their kitchen and laundry room. It is so noisy. I can't imagine anyone would be happy with this room, it just shouldn't be a room. The room didn't have hangers so you can't hang your clothes up. There's mould on the curtains. The shower pipe is cracked, with the blue installation sticker around the base (small detail like why hasn't that been taken off yet...) We had hair all over the bed. The pillows felt clumpy and like they were over 10 years old. - The service is the restaurant is so bad, the waitress seems completely unbothered. She smiles and engages here and there, but is generally unwelcoming to the point where it feels awkward to ask her for something. - There are only a few tables to serve, yet tables aren't cleaned or set up properly.

- Our first night dinner took over 1hr15mins. We ordered ceviche and a steak. When the steak arrived, it was not good and obviously was frozen, thawed quickly. At the same time, the table next to us were complaining about their steak being overcooked. Then the guest had to go up and ask for a steak knife, which we saw the guests trying to clean - then not use because it was too dirty. First morning breakfast - took over 30 mins and they got the order wrong. - The pool area is nice, the bar is there and toilets but there's no umbrellas - bearing in mind it's so hot, you can't get shade. The pool wasn't cleaned in the 3 nights we were there and was super dirty. And for the 2 hours we were there during our last day, there was no one at the bar so we couldn't order a drink even though their leaflet says from 10am. The place advertises itself as a 4* boutique hotel for relaxing and wellness - feels like false advertising. We wouldn't return again but do want to thank Dorothy and Tatiana for dealing with our issues the first morning and moving us rooms swiftly - we couldn't have stayed another night in room 4 and were moved to a suite. When you walk into the suite, it's a lovely room and it's in a quiet area of the complex but again it's the small things - no hairdryer, no iron, the bins hadn't been cleared from the previous client or the cleaners. The ceiling fan doesn't work, there's a significant gap to outdoors for mosquitos to fly into but we didn't have a mosquito net .etc. Overall, our stay started off really badly - we rarely get annoyed or frustrated but the quality and service of everything we had received was so poor. When we were moved to the suite and realised we just needed to spend most of our time outside of the hotel, the rest of our stay was much better (even though the whole point of booking Miraflores out of town was so that we could relax and stay at the hotel!).

A lovely boutique hotel in a truly serene location on San Andrés. The peaceful atmosphere made it the perfect place to relax, and the outstanding staff were warm, attentive, and made us feel genuinely welcome. Thanks for an amazing time!

Fue una fortuna pasar vacaciones en San Andrés alojándonos en el Hotel Miraflores, y no puedo describir la experiencia con una sola palabra, porque fue simplemente maravillosa. Desde el primer momento nos sentimos como en casa, gracias a la calidad humana de cada persona que hace parte de este lugar. Tony, es una persona excepcional, cercana y siempre dispuesto a ayudar. Tatiana, Alex, Jennifer, Doroty y Katerine, quienes con su atención, sonrisas y dedicación hicieron que nuestra estadía fuera aún más especial. Los espacios del hotel son hermosos, cómodos y acogedores. En Miraflores se respira paz, tranquilidad y alegría, esa esencia única que solo la isla sabe regalar. Es el lugar perfecto para descansar, desconectarse y disfrutar plenamente. Gracias Hotel Miraflores por hacer de mis vacaciones un recuerdo inolvidable. 💙🌴

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De setting van het hotel, het heerlijke zwembad, de mooie kamer met veel buitenruimte, het vriendelijke personeel en het lekkere ontbijt.

Suggestie: Water en koffie in de kamer aanvullen als het op is.

Es wohl die schönste Hotelanlage auf ganz San Andres. Das Hauptgebäude und die einzelnen Zimmerhäuschen sind passend in der schönen und gepflegten Parkanlage eingebettet. Die Swimmingpool-Anlage mit Bar ist ebenfalls sehr einladend. Mit dezenter Reggae Music fühlt man sich sehr wohl. Das Essen war vorzüglich. Manchmal dauerte es einen Moment. Die Bedienung liess sich nicht stressen. Man kann sehr schlecht ins Meer, da hartes und spitzes Korallengestein die Küste ziert. Beim nahen Restaurant, das sehr gemütlich ist, kann man ins Meer. Die Dame an der Reception hat uns geholfen, ein Moto zu mieten (120‘000/Tag), das uns vorbei gebracht wurde.

Alles war bestens.

La tranquilidad