DoubleTree by Hilton Buffalo-Amherst

Always a nice place to stay while in Buffalo.

IT WAS OKAY

NOTHING REALLY IT WAS A SHORT STAY

Stayed here for a night. Check in was good, staff was friendly. Our room was clean and comfortable. Some bad reviews lately but we had no issues and nothing to make it better than an average stay either. It worked for us, close to the venue and the prices were reasonable.

I like Ahmik he was nice and although I was highly upset about the huge puddle in the room and what looked like blood on the floor he was extremely apologetic.

I asked for late check in and got to the hotel at 7pm after driving 6 hours and then moving my son into school. I get to the room and there was a puddle of water that I could have slipped in coming from under the fridge in the room. The water was seeping under the bed and also had wet the bed skirt. After looking closer I also noticed what looked like several blood spots (they were red drops) as well in the same area where the puddle was. The furniture that housed the refrigerator was also eating away by the water issue that looked like it was going on for a while. I went downstairs since I was told that I would get a room change but no one came up due to how busy they were and the young lady downstairs with the glasses (didn’t get her name) came off like she didn’t believe me when I said it looked like blood was on the ground as well. I even had video and pics. She didn’t look at them and I just did not like her condescending approach. Maybe she didn’t like my comment when I told her they had us waiting in the room for a room change like we were children that did something wrong. After a long day they really should have addressed the issue immediately. I am in the Hilton often enough for work so I just did not expect her to tell me they were very busy as I am a customer as well and my issue should have been dealt with immediately since I was checked in prior to those other customers. Nonetheless Ahmik jumped in while I was talking to her and his demeanor and approach was just a better fit for the situation. I appreciated him and the new room was fine and I had a great sleep thankfully.