DoubleTree by Hilton Buffalo-Amherst

The front desk would not give us a cookie like they advertised. She was very unpleasant and add a mean attitude. Our breakfast was late and not very tasty.

I booked a room on Sun (thru Tues) in order to be with my brother when he had surgery at 6:30 am the next day. Sunday evening, I discovered that the shower was lukewarm. On Monday, after spending all morning in the hospital, I returned at noon hoping to find something to eat. Despite advertising "all-day dining" in their Sidewalk Cafe, there was no food. The staff at the front desk unapologetically said there was no lunch service; they stopped a few years ago. After a trip to Anderson's, I returned for a nap. There was no Do Not Disturb sign, or any kind of literature describing the hotel amenities. Later that evening, I took a shower so I could sleep as long as possible the next day. Again, the shower was lukewarm. I was exhausted! I needed to sleep but was awakened by housekeeping at 9:30 am the next morning. I told the front desk staff that my room had no hot water. He said "we know, we're working on it." The next day, I called about the lack of hot water. I was given a $65 refund on a $401 bill. A good location, I've been staying at the DoubleTree for 10 years. I was shocked at its decline. The bedskirts were filthy. The floors were covered in debris in some areas. Given my experience with uncaring staff & lack of basic necessities, I won't be returning.

Staff was very helpful

I stood in Doubletree hotels before and never seen a Doubletree hotel to be so gross in my life this property is not a safe hotel for children there is a lot of people that walk around late at night and they look like they are on drugs

Front staff was amazing and friendly, everything was clean

Enjoyed our stay during University of Buffalo family weekend.

The property itself is nice. The hotels in front of it are empty and run down and you can see homeless people squatting there. No free coffee or breakfast.

Convenient for U Buffalo parents. Not great for business travel, the cleaning staff needs to do a better job taking care of the rooms when you are staying there. Rooms need to be updated.

Overall place is truly amazing, easily accessible to all the hotspots around disney. Only downside is one specific staff member’s attitude towards customers.. i don’t remember the guy’s name but he worked at front desk on this Thursday evening. He is very rude and disrespectful with customers and easily annoyed with customers.

Very convenient for our purpose.