JW Marriott Houston by the Galleria

I went downstairs to pick up my truck from ballet and Luis was very kind and he got my truck to me very fast. It was a great service from him.

The hotel was fantastic, the rooms were very clean, the beds and pillows were comfy. We used the valet service who were also excellent Luis took great care of us during our stay.

Celebrated an anniversary and Kendall O. upgraded us to the Presidential Suite to make our night more memorable. The room was immaculate. When we returned to our room, there was a bottle of champagne waiting for us. Her professionalism displayed character that Marriott should model. Service was impeccable. Keep her!

Almost everything .

The sharing bathroom/ closet door was a terrible idea. . It was pretty annoying and loud when sliding the door to open and shut.

From the time we were welcomed at check-in by Diego, to our check-out the next day we were made to feel like valued guests.

ChatGPT 5.1 You said: Write me a trip advisor rave review for Devon at the front desk of the JW marriot. He was polite, helpful, professional and went above and beyond customer service after a long day and kate night travel. Amazing 👏🏾 ChatGPT said: Here’s a polished rave review you can drop straight into TripAdvisor: ⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Devon at the JW Marriott! After a long day of travel that spilled late into the night, I arrived exhausted and honestly bracing for the usual check-in shuffle. Instead, I was greeted by Devon at the front desk, an absolute standout in every way. He was warm, polite, and genuinely helpful from the moment I walked up. Devon handled everything with a level of professionalism and kindness that instantly turned my entire night around. He anticipated what I needed before I even asked, offered thoughtful solutions, and made the entire process seamless when I had nothing left in the tank. It’s rare to see someone go so far above and beyond in customer service, but he did it effortlessly. He is truly a gem for the JW Marriott. If every guest had a “Devon experience,” travel would feel a whole lot easier. Amazing service👏🏾👏🏾👏🏾!

Great location and services. Valet Mr. Luis has gone above and beyond with his service. Helpful, communicative , clear and cordial. Thank you

Luis the took me to saks.It was quick and he is super polite.He offered me to take by marriot shuttle,where as I was finding uber to cross the road.

Very professional and great service - thank you so much Latoya! We will see you when we come back to Houston and stay at the hotel - good luck and thanks again!

Location was excellent! Staff was extremely kind and professional. Lobby smelled great and was very inviting. Room was very nice, clean. I loved everything and will definitely be back!