Hampton Inn & Suites Baton Rouge - I-10 East

good

black spots on bed sheets

I enjoyed my entire stay. The staff was friendly and helpful with any questions or concerns that I may have had.

This was honestly a horrible stay, the chair was stained, hair in the bed, and it smelt very musty and made your throat burn. Breakfast was pretty good, average hotel breakfast. But besides breakfast, everything was giving old and kinda like a motel vibes.

The most important was it was clean!

N/a

The customer service of the lady that checked me in

The water link from the ceiling the cover itches the fruit wasn’t any good when we went down for breakfast

This looks like a typical Hilton when you drive up and walk in but once you get upstairs to the floors, everything changes. The carpet is old, stained and smells musty. The room we stayed in was at the end of the hall and the closer we got to it, the darker the hall was. Clearly there were several lights out in the hallway. We had a suite but the furniture was dated and dirty, the bathroom was dated and wasn't clean in the shower area. One of the bedside lights didn’t work, changing the lightbulb myself didn’t fix it either. The clock next to the bed had the wrong time set and was locked down and couldn’t be changed. The tv remote didn’t work and had to take it downstairs to have the batteries replaced. There is NO modernization of any kind to account for current/newer device charging of any kind. We stayed 2 nights and then decided to add an additional stay to see family while in town. They offered to extend the booking at the same rate which was twice the amount that a new rsvp was quoting. So we had to book a whole new RSVP at the new rate. They were nice enough to allow us to stay in the same room…. But that was about as nice as the staff were going to be after that point. This hotel has the ability to be really nice, large spaces and rooms but the management and upkeep of the facility is lacking horribly. Hilton should be embarrassed this is one of their properties.