The Westin Maui Resort & Spa, Ka'anapali

Liver the

Exceptionally clean. Friendly and helpful staff.

Good stay.

Loved our stay here! Everything from our room to the staff to the food was perfect! Will definitely stay here again!

Hello, I paid an additional $500 for the concierge experience, and what I received was unacceptable. From the moment I arrived, it was clear this service did not meet even basic expectations. At the regular check-in counter, I could have been checked in immediately, but I was directed to concierge instead—where I was left waiting over 40 minutes just to receive my room key. That is not a premium experience. Dinner was even worse. The so-called concierge lounge was overrun with more than 20 children of all ages—crying, screaming, and running around. It was chaotic and disruptive, making it impossible to relax or enjoy the meal. I spoke with several other couples, and they were equally devastated and frustrated. Many of us adults ended up leaving without finishing our meals. If this is marketed as a luxury, adult-focused experience, then families with children must be separated from guests who paid for peace, comfort, and quality. To make matters worse, the food itself was flavorless, poorly presented, and the chef was visibly grumpy. This was far from the elevated experience I paid extra for. Overall, the concierge upgrade or whatever experience they call it was a complete disappointment and not worth the cost.

Great property

Such an unforgettable vacation with easily the nicest property on Kannapali Beach! Rooms were very clean and renovated, food/drinks were delicious, pools were top tier, and the staff was incredibly welcoming.

The valet team were phenomenal!!

A plus for the staff. The resort amenities and activities made the stay worthwhile. After a long day we just sank in the comfortable bed and pillows. We stayed at the Hokupa’a tower which included access to the Lanai. The view from the terrace is magnificent and the access to the Lanai includes breakfast and small bites and dinner items from 5-7pm. We watched most sunsets at the Lanai while sipping cocktails in front of the infinity pool.

This property is very nice! The rooms were small, but balcony was a nice touch! Daily room cleaning with fresh towels and made beds! Frogs at night in the lobby were super cool! And the fresh pineapple on Sunday was awesome!