Park Regis North Quay

The accessibility.

I made an online request for an early room accommodation between 1:30–2:00 pm because I needed to attend an important event nearby at 3:00 pm. I arrived earlier, assuming I would be able to check in before 2:00 pm so I would have enough time to prepare and dress for the event. I followed up twice with the reception, but I was informed that my room was still being cleaned and was not yet ready. At around 2:00 pm, I followed up again and was told that I needed to wait another 15 minutes because the room was still unavailable. At that point, I expressed my concern to the receptionist because my booking request indicated that I should be accommodated by 2:00 pm. However, I felt that my concern was not handled properly, which is why I insisted on my right to the agreed check-in arrangement, especially since I had already arrived 30 minutes before the requested time.

Well Daisy this was the worst place I have stayed, and was the only let down of our trip to Brisbane, we paid $1440(NZD) for the 6 day stay and our experience was terrible so Iam going to give some brutal feedback to you in the hope you seriously address the issues, or other people will read this and not book your units, We arrived on Tuesday evening, the swipe card could not access the basement for parking due to programming issues, yet when I booked I specifically wanted a place that provided a carpark for the rental car so accessing this was very difficult as we had to ask at reception each time to open the gate, and was reminded each time the Air B&B has nothing to do with them, furthermore access to the carpark after 8.30pm was impossible as the staff had left, this meant I had to park and pay for public carparking, when I raised this with you you told me to ask at reception to reset the swipe card which they refused to do as it would cancel the other people cards. Entering the room, it smelt so bad and did not present as in the pictures when I chose your Air B&B. The kitchen dishwasher had mould, food and left over dishpowder inside, would not use it, kitchen bench had black mould ingrained as the top-coat sealant was wearing away, around the sink the sealant had come away and is a germ trap, kitchen drawers had oily residue and food particles inside, we had to hand wash every dish and utensils we needed to use. I opened the washing machine and just about vomited from the smell, there was black mould on the inside rubber seal, could not use that either and we were only provided with 2 bath towels and 1 hand towel for the entire 6 day stay, we ended having to pay money for laundry, in the lounge, furniture arms were stained black from everyone’s arms and body grease, carpet was badly stained and I did not feel comfortable not having shoes on in case of infection on my feet, the archaic/ancient aircon in the bedroom rattled loudly so could not sleep with it on because of the noise it made, the bed did not have a duvet cover just an inner and sheets, no other warm blanket provided, I made contact with Daisy (owner) the next day and provided photos with my concerns, a cleaner was arranged to remedy my concerns and to come in the next day, this did not happen, I had re-contacted Daisy, cleaners came the following day and it made no difference, all they did was put the dishwasher on to rinse out, still mould and food remained inside, they put the washing machine on but it stopped and black water was left sitting inside the bowl as it did not drain out, again could not use it, and just about vomited from opening the door. I contacted you Daisy and You asked me (again) for photos but due limited internet the photos were not processing but I still have all the photos on my phone and will be happy to share with anyone including Booking.com, no ow that I am home The ‘so-called private’ jacuzzi and pool was a joke, not jets or bubbles in the jacuzzi and was the same temperature as the main pool… cold. I could not afford to stay elsewhere that would have been cleaner and give me and my partner enjoyment for our 1st holiday together, I had planned this holiday for over 8 months and it became the worst experience, and I was ashamed that I booked your Air B&B People people don’t book here, don’t waste your money, there are better and more beautiful Air B&B in Brisbane city to chose from, I would not be surprised if this feedback is taken down to protect the owner, I will also be contacting Booking.com to raise my concerns, Yours sincerely SUE COOKE NEW ZEALAND

The reception staff were lovely! Friendly, professional and super helpful. The location was central and really close to Roma St Station. Room was spacious and well equipped.

The room decor was tired, with some damage evident (slight water damage had lifted a corner of a window sill and the bottom of the bathroom door needed TLC), but at this price point in the centre of the city it presents very good value.

Quiet and not far from the Queen Street mall.

Convenient , clean and the bed was so comfortable

Always love staying here. Easy accessible car park with moderate fee to use. Close to CBD. Staff always friendly and helpful. A place you always feel safe. Love the ability to buy a snack or drink.

Room service would be good and not every room has a smart tv which is a bit annoying if you want to watch netflix.

The room was in a great central location with a wicked view

Nothing