Crowne Plaza Dallas Downtown by IHG

Location was great and the staff were very friendly and helpful.

Floor 12 the corridors smelt like weed. I do not smoke at all. It does not make the hotel look good if the corridors smell like that. There was paint peeling off the bathroom door. My son and his partner were placed in near me - but the aircon was so noisy (broken!) that they were moved to level 17. This decreased my feeling of safety as an older woman travelling alone (now that they were moved). The couple in the next room had a very loud and aggressive argument where violence was threatened ( I could hear it through the wall). I am from overseas. I did not know who to call. I was scared. The argument stopped, thankfully after short while and I head doors slamming.

Location

Very old building charged for parking definitely needs a remodeling one light in our room worked that’s it

the room was clean, the hotel itself is nice, and the location is great.

Unfortunately, this hotel showed a consistent lack of care for guests and their experience. The night we stayed, I needed an extra blanket for my son. When I called the front desk, I was told the employee was the only one working and that I would need to come downstairs to get it. The next morning around 7:00 AM, we ran out of toilet paper. I went to the front desk and was told they didn’t have any on hand, but asked for my room number and said they’d send some up. Two hours later, nothing. I called again, was asked for my room number again, and was told they’d send it up. An hour after that, still nothing. I eventually had to track down a cleaning staff member myself to get toilet paper. We also went down for breakfast, which is advertised as “free,” only to find out it’s only free for two people and costs $18 per additional guest, something that is never clearly disclosed. We booked a room for four guests, so this was extremely misleading. We skipped breakfast and went back to our room. Ironically, about an hour later, after all of that, toilet paper finally showed up. Basic necessities like blankets, toilet paper, and clear communication shouldn’t be this difficult. This hotel clearly does not prioritize guest service or the overall experience. I would not stay here again.

quite old facility, good location in downtown