Crowne Plaza Dallas Downtown by IHG

This place has really gone down the drain. They must be really desperate to have a little girl working at the desk she had to be about 10 years old and also a criminal. There is a lady working at the desk with an ankle monitor on why would we trust someone with an ankle monitor on with our card information when she could have went to jail for that kind of issue. The room had a lot of issues as far as the tub not draining the a/c either works or doesn’t. The smallest bathroom in the world definitely needs repairs and upgrades. I would never stay here agin even if it’s the only hotel open it’s trash. IHG shouldn’t even want their name associated with this place.

Enjoyed my night here. I'm a regular due to the price. Hotel provides great value and I wanted to leave a review to shout out the Cambodian kid working the desk. He was very welcoming and treated me like a high value guest. Out of all the nights I've stayed here in the past this was the first time I was actually greeted at the door and didn't have to wait at the front for someone to come out of the office. I did run into ac problem and he was able to get that fixed right away and the best part was the follow up to reassure it was fixed. Great service!

⭐ 1/5 – Absolute disgrace Easily the worst hotel I’ve ever stayed at. Rude and unhelpful staff, unsafe location, filthy room, broken AC, dirty bathroom, and non-working streaming services. Despite staying at the hotel, I was charged a cancellation fee. I raised this at check-in and followed up daily. Each time I was told it was “being worked on.” At checkout, the Front Office Manager, Dia Peña, personally told me I would be refunded. No refund was processed. My emails and follow-ups were ignored. When I called the hotel, staff said they couldn’t help, refused to confirm my message was passed on, and eventually hung up on me. A staff member named Don was the only person who offered his assistance where he could. Completely unacceptable for a Crowne Plaza / IHG property. Do not stay here. Stay anywhere else in Dallas.

They need more staff. Only one front desk agent today checking in 30 people in front of me. Took us about 35 minutes to get checked in. The asian man was very apologetic about the wait time and he was very patient. He was answering phones, bringing people towels and checking people while giving recommendations with a very positive attitude. He was handling air-conditioning complaints while providing excellent service. I'm leaving a review to give awareness to management that they should have more people in the evening shift to accommodate guest request and etc. Docked one star due to the room we booked wasn't available. I appreciate the front desk staff kept a level head while catering to complaints and request.

Flew in from New Zeland to celebrate the holidays in Dallas mate. Enjoyed my time here and the local area. Jordan and Dan were both very personable and assisted me through out my entire stay. A lot of the amenities were closed during the holidays but I was able to walk around the general area to eat, drink and just enjoy the city. I had no issues during my stay and those two folks were very nice to me. So my experience here was very nice and highly recommend it. Specially at the price I pay it was an average of 70-90 a night

They have bed bugs

Good location

Walls very thin, can hear peolpe next door very easy.

The location was nice for our event. Parking was convenient to the hotel. The bed and pillows were comfortable.

The room wasn't very clean. The floors were dirty throughout the whole hotel. The elevator was having a hard time keeping up so wait times were very long. The lighting in the room was bad.