Hyatt Regency Mexico City

**Wonderful stay with exceptional service** We had a wonderful stay, but the team is what truly made the experience stand out. Fernanda and Mariana at check-in were so friendly, welcoming, and helpful with all of our questions. They made our arrival feel easy and warm, and we especially appreciated how sweet they were with our baby. Obed in the lounge was AMAZING. Truly some of the best customer service I have experienced in a hotel lounge. He was kind, attentive, quick to anticipate our needs, and made every interaction feel personal. Alfredo was also fantastic and made sure we had great beverages and full glasses throughout our visit. My only feedback would be around the in-room amenities. The refrigerated beverages for purchase were more cool than cold, and a few of the personal care items, like the razor, toothbrush, and cotton pads, could be improved. That said, we really appreciated the thoughtful details for our child, especially the crib setup and children’s bath products. Overall, we felt genuinely cared for and would happily come back.

Great hotel in a beautiful part of town. Staff gave our children teddy bears upon arrival. They were very helpful in getting our room requests fulfilled. The club lounge was a great benefit, especially with 2 small children. Thank you!

Está muy bien ubicado y el hotel es cómodo y tiene de todo.

Es muy caro para lo que ofrece. Pague cómo 670 dólares la noche y las habitaciones lucen más un 4 estrellas que un cinco, la comida a la habitación es mala y limitada, y al personal le cuesta mucho todo. Pierden los paquetes, no encuentran tu reserva, tenes que hablar con 5 personas para que te manden una factura, los mozos nunca te traen las cosas. Es carísimo para eso. Precio de Paris. Los restaurantes salvo el sashimi son malos. El desayuno es bueno. El café es horrible, parece del Oxxo. Está bien el hotel, pero por 670 dólares debería ser excepcional y es un 7.

I have been returning to this hotel for the past four years, and it never disappoints. Throughout my visits for both business and leisure, I have stayed in everything from the standard king rooms to the presidential suite. The staff members are consistently warm and welcoming, the dining options are reliable, and the cleanliness routinely surpasses expectations. Located in one of the safest areas in Mexico, the hotel sits right in the heart of the Polanco neighborhood, which offers an incredible mix of history, world-class gastronomy, and exceptional mixology. Highly recommended!

Great hotel location, perfect staff, super clean and luxury.

The whole hotel is just really calm, well managed and easy to stay in. Staff are well trained and helpful, food is good, rooms are comfortable and the spa and gym are decent. It’s a really good choice if you want a safe respite from frenetic Mexico City and is located in a lovely area. It’s much better than first impressions suggest.

The hotel looks just a little dated in places and the entrance is underwhelming

The property is in a great neighborhood. Great dining options. Great places to walk around.

I had no complaints.