Hyatt Regency Mexico City

Clean, comfortable and well located place to enjoy Mexico. I never do but here I have to highlight the breakfast offering which is over the top.

Me Encantó todo, desayuno, instalaciones, personal, la atención, la empatía, todo espectacular!

Nada

We got married in Mexico City and had 18 rooms booked at the Hyatt Regency Mexico City, including our own stay for our wedding night — over 50 room nights in total. Despite this, we were charged $90 USD for late checkout and even $2 per room to deliver welcome gifts to our guests. While I understand policies, I would have expected some flexibility or goodwill given the volume of business. What was most disappointing, however, was the complete lack of basic hospitality. We arrived at 4am in full wedding attire — a pretty obvious moment — and not a single person acknowledged it. No “congratulations,” no small gesture, and not even a note waiting in the room. For a hotel at this price point, it’s the small details that matter. Instead, the experience felt cold, impersonal, and far below expectations.

Hotel muy bien ubicado , aunque es un hotel grande y ya tiene sus años , está bien mantenido, las habitaciones cómodas . El desayuno buffet es excelente y muy variado . Su ubicación es inmejorable, se puede ir caminando a todo Polanco , una de las zonas más bonitas del DF.

En general , todo está bien, solo es renovar un poco las habitaciones y baños .

Great stay at the Hyatt. We enjoyed their fabulous breakfast buffet and the concierge lounge. Only downside was having to leave at 9pm.