Wingate by Wyndham Springfield

The location was perfect. 20 minutes from the joint base. Across from a shopping mall that had great selection of stores and restaurants.

The room had a broken AC, the ceilings in the bathroom and bedroom were water damaged and pieces falling over the bed. The iron had broken pieces. Under the sink was damaged. The bathroom tub fixtures needed replacing, the water was lukewarm. When the maintenance tech came to see about the AC he said he has told management this room needed to be out of service and the AC needed to be replaced because the thermostat isn't steady, the control knob is missing, it is noisy and all he could do is unplug if we didn't want the room frosty. But with the 90° weather couldn't chance that. So we bought blankets and sleep bundled up. Front desk clerk said he was new and just recommended that we indicate our issues in the review and if we get an email send our pictures there. It was a convenient location for the retirement ceremony we attended on the base. However, we literally could only quick bathe and try to sleep against the AC noise. The elevators bounced and showed the wrong floors. The ice machine broke on our floor. The breakfast had good options and my husband enjoyed the coffee. I wish we could be refunded at least one night for all the inconvenience and no resolutions offered during our stay. As I was leaving I mentioned this to all to a manager, Norman and showed him pictures. He said the first guy didn't even leave a note nor mention the issues to him. He said the first night was full but we could have been moved the second and it should have been offered. Norman wrote down our issues. He apologized for inconveniences. He said he needed to investigate our claims, but could offer 3000 award points in compensation in the meantime. The main manager Ana came out to assist another guest, but overheard some of our conversation. According to Norman they they would discuss and get back to us using my contact info from the booking. Norman also mentioned the elevator issue was being addressed ( waiting on tech to arrive).

The mattress on the bed was very comfortable. And the shower remained very hot and pleasing! The variety at breakfast was great!

Before our arrival, i called to verify something with the receptionist. I then traveled all of the way there to be told something completely different, which caused a hassle. The hotel is quite outdated. The esthetic isnvery old. The bed frame squeaked loudly. The microwave had a regular plate inside, it was also rusted on the inside and did not appear clean.Two of the lamp shades have mold in them (I have pictures as verification).And Between the safe or the fridge, something made a very interesting noise throughout my stay.

Swimming pool not operational! Sucked for the grandchildren!

The facilities was very quiet and close to the Interstate

I think the room paint can be touched up

Tutto,nel complesso valido. Un pò datato, ma va benissimo. Personale gentile.

Niente

El personal de la cocina en el desayuno muy amable la señora!

Huele mucho a cigarrillo, quitan el agua caliente sin avisar, no devuelven el depósito!

Its location

Nothing