Hilton Orange County/Costa Mesa

From the moment we can to the entrance of the hotel our experience was amazing. The bellmen Pichai and Ali was so kind, professional, and helpful, the front desk staff was kind and professional, and the Starbucks baristas, Maricela L. & Ofelia C. was amazing kind, fun, professional, and helpful. My hat off to all the staff there. It starts with management caring about their staff and it reflects in the service we as customers receive. I so appreciate the great experience me and my family had. Also, having to sinks and mirrors was great because me and my sister could get ready at one ti and not have to wait on a mirror. 😊 I deco twill be back to stay when I am in the area attending an event.

Marissa at the front was great

Discretions

i was satisfied

We book this hotel for the trip of my birthday with my two daughters. My daughter pick this hotel has pool and hot tub , but for pool it was so cold but they decided to enjoy in hot tub , at night when they get there it was closed , in the morning it was not working , I call at desk three times a day, when finally they sent technician who couldn’t do anything, then he said he will be back and never back. And Also that night after check in our own room bathroom tub flooded. We were waiting for to fix so we start getting ready for my birthday dinner , then they had to change our room and we had to pack up and move to another room because of that we were late for our reservation. So really horrible experience.

Great location in Costa Mesa. Close to the freeway and many restaurants and shops. Rooms are comfortable and clean. Marissa was so kind and professional. She answered all the questions we had and more. Great customer service. We will definitely recommend this hotel.

The property is located right next to my favorite Japanese market , a must visit . Marissa and Pea were so nice and helpful at the front desk ,came here for a girls trip and would def come back !!!!!

Marissa was the best! She helped us with a smooth check in at the front desk and made sure all of our needs were met! Would definitely book there again! 5 star treatment! The rooms were fantastic and the whole hotel was a vibe! Everything was very clean and perfect for our stay!

Lance was fantastic. Helpful, friendly and very personable when I was trying to check in at a late hour. One of my better hotel experiences