DoubleTree by Hilton Colorado Springs

Tammy at the front desk was amazing and so very helpful. There were others that we less than helpful and acted like they couldn’t be bothered. Thank you Tammy for taking the time to help me!!!!

The hotel was nice and convenient to the things we needed to do. There was a Target and a Chili’s across the street. The only issue we had was that the hotel room door was really hard to open. The bar was nice and the bartender was friendly.

I just wish I got my Hilton honors points. 663887306

I think the pics on Expedia are misleading. The pictures made it look like there were a number of comfortable outdoor areas. Those must be hidden. The entrance isn’t at all inviting and the sides most visible to us were facing highway. It was very noisy and our windows were filthy. I wouldn’t stay here again.

While the property is fairly nice, we had major issues with staff. When we arrived, our toilet was clogged up by the previous resident. It was 1 am in the morning because of flight delays. It took three calls to the front desk to have someone finally to come with a plunger and we weren't able to sleep until 2 am. I had asked to have our room to be made up daily. It took four contacts to the front desk and being out of our room all day before the room was finally cleaned at 7:00 pm. The night staff did help us by giving us a free dinner at the hotel. The pool area is very dated. I was picking up garbage around the pool that was never cleaned. The men's restroom was not cleaned very often either. The breakfast buffet was only so-so and definitely not worth the $19 price tag. We found the hotel overpriced and would avoid it in the future. However, we did appreciate the shuttle to the airport.

This hotel was clean but not well maintained. The elevator to the pool was in poor condition, and the hot tub was out of order. At night, we prefer a cool room, but the air conditioner did not work well and was loud. We did not sleep well for three nights.

Extremely outdated hotel rooms. The pictures on Expedia are not accurate what so ever. The water fountain was not working, the pool and hot tub were very dirty and the gym was also outdated. The hallways and rooms smelt like urine. I would recommend to anyone thinking of staying here to look elsewhere.